Megan Sarsfield
Florence
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
22
22
years of professional experience
Work History
Store Manager
Walgreens Co.
11.2016 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, shrink, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Responsible for regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements and approved regular payroll submissions for employees.
- Reported issues to higher management with great detail.
Assistant Manager
Walgreens Co.
09.2014 - 11.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Leadership
Shopko Co.
08.2003 - 05.2012
- Various positions held within company
Education
Bachelor's - In General Medical Science
Washington State University
01.2012
Bachelor's - In Psychology
Washington State University
01.2012
Associates - In Chemistry
Yakima Valley Community College
01.2006
Skills
- Hiring/Recruitment
- Team building and Leadership
- Coaching and Training
- Computer and Typing
- Cash Management
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Walgreens Co.
11.2016 - 02.2025
Assistant Manager
Walgreens Co.
09.2014 - 11.2016
Leadership
Shopko Co.
08.2003 - 05.2012
Bachelor's - In Psychology
Washington State University
Associates - In Chemistry
Yakima Valley Community College
Bachelor's - In General Medical Science
Washington State University
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