Megan Say
Boiling Springs,PA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
5
5
years of professional experience
Work History
Assistant Restaurant Manager
Rutters Gas Station
11.2021 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Picker Packer
Chewy
11.2021 - 01.2022
- Pulled orders quickly to maintain demanding productivity goals.
- Scanned packages and boxes and moved to loading dock for shipment.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Barista
Dunkin' Donuts
11.2019 - 04.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Inbound and Outbound Warehouse Associate
Allen Distribution
08.2019 - 01.2020
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Entered information into warehouse management system using handheld scanners and computer terminals.
- Completed fast loading and unloading of trucks carrying freight and materials.
- Checked and rechecked orders before packaging and shipping items.
- Followed safe handling processes for different types of loads and materials.
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
Crew Team Member
Dairy Queen Grill & Chill
08.2018 - 12.2019
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Recorded orders by answering customer questions and entering requests in system.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
Cumberland Valley Highschool
Mechanicsburg, PA06.2019
Skills
- Food and Beverage Knowledge
- Budget Administration
- Interpersonal and Written Communication
- Inventory Control
- Opening and Closing Procedures
- Employee Scheduling
- Customer Assistance
- Performance Improvement
- Training and Mentoring
- Organizational skills
- Computer literacy
- Team leadership
Timeline
Picker Packer
Chewy
11.2021 - 01.2022
Assistant Restaurant Manager
Rutters Gas Station
11.2021 - Current
Barista
Dunkin' Donuts
11.2019 - 04.2020
Inbound and Outbound Warehouse Associate
Allen Distribution
08.2019 - 01.2020
Crew Team Member
Dairy Queen Grill & Chill
08.2018 - 12.2019
High School Diploma -
Cumberland Valley Highschool
Similar Profiles
DAJA RONEDAJA RONE
Food Service Team Member at Rutters Gas StationFood Service Team Member at Rutters Gas Station
Ian FriesIan Fries
Restaurant Team Member at Rutters Gas StationRestaurant Team Member at Rutters Gas Station
Sophia BassoSophia Basso
Team Member Retail and Deli at Rutters Gas Station #9Team Member Retail and Deli at Rutters Gas Station #9
Lucas CampagnaLucas Campagna
Food Service Worker at Rutters Gas StationFood Service Worker at Rutters Gas Station
Ryan StoverRyan Stover
General Merchandise Expert at TargetGeneral Merchandise Expert at Target