Megan Schaefer
Professional Services Project Coordinator
Summary
Insightful Information Technology Project Coordinator with five years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
14
14
years of professional experience
3
3
Certification
5
5
year of post-secondary education
Work History
Project Services Delivery Coordinator
Nutanix
03.2020 - Current
- Project Services Delivery Quarter for FED, SLED and AMERICAS regions
- Coordinated with sales teams to prioritize and manage high-priority orders, resulting in increased customer satisfaction.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Communicated regularly with customers concerning data exchange and technology integration.
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
- Investigated and corrected or escalated project problems.
- Maintained project schedules by managing timelines and making proactive adjustments.
Customer Care Coordinator
Siemens Corporation
08.2019 - 01.2020
- Achieved long-term business objectives by analyzing customer feedback for process improvements.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Wrote and proofed orders to reflect proper pricing and discounts.
- Described product highlights and benefits to help guide purchasing decisions.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Managed department call volume of 65 calls per day and coordinated department schedules to maximize coverage during peak hours
Pharmacy Technician
Physicians Pharmacy Alliance
08.2016 - 08.2018
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Pharmacy Technician
Candler Hospital
06.2015 - 08.2016
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Restocked automated medication dispensing equipment.
- Counted and labeled prescriptions with correct item and quantity.
Education
Bachelor of Science - Business Management
California Coast University
Santa Ana, CA05.2023
Project Management - Project Management Education - 35 Hours
Durham Technical College
Durham, NC04.2020
MBA - Business Management
California Coast University
02.2024 - 04.2025
Skills
- Documentation Management
- Waterfall methodology
- Responsible
- Planning and Coordination
- Interpersonal Communication
- MS Office
- NetSuite software proficiency
- Sales Force software proficiency
- Computer skills
- Computer proficiency
- Project planning and development
- Contract Review and Recommendations
- Project Management
Certification
- CAPM - Certified Associate in Project Management
- ITIL v4 - Certified in ITIL v4 Best Practice
- CPhT - Certified Pharmacy Technician
Affiliations
- Project Management Institute
- Association of Information Technology Professionals
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
MBA - Business Management
California Coast University
02.2024 - 04.2025
Project Services Delivery Coordinator
Nutanix
03.2020 - Current
Customer Care Coordinator
Siemens Corporation
08.2019 - 01.2020
Pharmacy Technician
Physicians Pharmacy Alliance
08.2016 - 08.2018
Pharmacy Technician
Candler Hospital
06.2015 - 08.2016
Bachelor of Science - Business Management
California Coast University
Project Management - Project Management Education - 35 Hours
Durham Technical College
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