Megan Schoch
Coatesville
Summary
Dedicated lifeguard and swim instructor with proven skills in emergency response, CPR, and effective communication. Committed to ensuring swimmer safety and developing individualized lesson plans to enhance aquatic skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
Coatesville YMCA
08.2023 - Current
- Monitored pool activities to ensure safety and adherence to guidelines.
- Responded swiftly to emergencies, administering first aid and CPR as needed.
- Maintained cleanliness of pool area, ensuring a safe environment for patrons.
- Educated members on safety protocols and proper swimming techniques.
- Assisted in training new lifeguards on operational procedures and best practices.
- Evaluated pool conditions daily, reporting maintenance needs to management promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
Swim Instructor
Coatesville YMCA
08.2023 - Current
- Developed individualized swim lesson plans to cater to diverse skill levels.
- Instructed group and private lessons, fostering a supportive learning environment.
- Monitored swimmer progress, providing constructive feedback for skill improvement.
- Trained and mentored junior instructors on effective teaching techniques and safety standards.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Took notes strengths and weaknesses of each child in class to track progress.
- Adapted teaching techniques to different learning styles.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Assessed student skill levels at the beginning of each session to ensure proper class placement and maximize opportunities for growth and development.
- Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
- Increased swim lesson attendance by creating positive and encouraging learning environment.
Front Desk Receptionist
Coatesville YMCA
08.2023 - 10.2025
- Greeted and assisted visitors, providing accurate information about programs and services.
- Managed phone inquiries, directing calls to appropriate departments for efficient communication.
- Scheduled appointments and coordinated facility usage for members and community events.
- Trained new staff on front desk operations, fostering a cohesive work environment.
- Resolved member concerns promptly, enhancing customer satisfaction and loyalty to the YMCA.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Outdoor Pool Scanner, Communications, Lifeguard
Coatesville Ymca
08.2023 - 09.2025
- Operated scanning equipment to ensure accurate member check-ins and service efficiency.
- Maintained organized digital records of member information and attendance data.
- Trained new staff on proper scanning procedures and equipment usage protocols.
- Monitored scanning system performance, troubleshooting issues as they arose to maintain service quality.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
- Responded swiftly to emergency calls, assessing situations and providing critical care.
- Managed stressful situations with composure while maintaining professionalism under intense pressure.
- Utilized advanced technical equipment effectively during rescue operations, such as extrication tools or defibrillators.
- Administered CPR, oxygen and other life-saving medical treatments.
- Organized and maintained critical communications.
Education
High School Diploma -
Coatesville High School
Coatesville, PASkills
- Strong communicator
- Lifeguard certification
- First aid
- Patience and empathy
- CPR certified
- Emergency response
- Water rescue techniques
- Swimming lessons
- Swim instruction
- Training and mentoring
- Cash handling
- Telephone etiquette
- Scheduling
- Appointment scheduling
Certification
- First Aid/CPR Certified
Timeline
Lifeguard
Coatesville YMCA
08.2023 - Current
Swim Instructor
Coatesville YMCA
08.2023 - Current
Front Desk Receptionist
Coatesville YMCA
08.2023 - 10.2025
Outdoor Pool Scanner, Communications, Lifeguard
Coatesville Ymca
08.2023 - 09.2025
High School Diploma -
Coatesville High School