Megan Scott

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants. Receives transactions from users regarding customer service or technical support related needs based upon scope of support provided by contract to Sykes’ clients.
  Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution.
  

Maintain proficiency in programs, products and/or platforms assigned.

Maintain pertinent paperwork and records through data entry Communicates with co-workers to research problem and find solution.

test software and hardware to evaluate ease of use and whether product will aid user in performing work.

I Communicates with team manager, team members and other teams regarding problems, solutions and trends.

I support employee development through coaching, counseling, and training.
I identify system and workflow improvements to enhance the Customer Service Agent's efficiency

I was Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards.
performing other additional duties and responsibilities as assigned.

Knowledge of client procedures and products.

I have Knowledge of PC functions in a Windows environment.
Understanding of troubleshooting processes, technology and tools preferred.
I am Excellent written and oral communication skills.

I Strictly adheres to the company’s policies.

I have the Ability to effectively present information and respond to questions from team managers, team members, clients, and customers.

• Offered advice and assistance to customers, paying attention to special needs or wants.

Ability to Train employees

Also I Have Ability to effectively document case notes and respond to customers in a written format (e.g. chat, email).

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to act with integrity and trust in all work interactions.

Ability to be trusted with confidential information.

I am a team player with the ability to build rapport and establishes trust with coworkers and customers.

I also adhere to attendance policies (Training & Work Schedule)

• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Provided information regarding charge accounts and loyalty programs.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Created and maintained detailed database to develop promotional sales.
• Recorded actions taken, issues resolved and database information to effectively manage customer accounts.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Optimized customer support by establishing collaborative service environment.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Implemented and developed customer service training processes.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Delivered excellent customer service, resulting in consistent 180% customer satisfaction rating.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Investigated and resolved accounting, service and delivery concerns.
• Facilitated inter-departmental communication to effectively provide customer support.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Promoted available products and services to customers during service, account management and order calls.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Cross-trained and backed up other customer service managers.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Cross-trained and provided back up for customer service managers.
• Effective liaison between customers and internal departments.
• Sought ways to improve processes and services provided.
• Increased efficiency and team productivity by promoting operational best practices.
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Trained staff on operating procedures and company services.
• Managed timely and effective replacement of damaged or missing products.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Promptly responded to inquiries and requests from prospective customers.
• Communicated professionally with colleagues, freelancers and clients.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Maintained up-to-date knowledge of product and service changes.
• Trained new personnel regarding company operations, policies and services.
• Answered average of 200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Surpassed sales goals through implementation of effective marketing strategies.
• Provided ongoing guest service.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Provided primary customer support to internal and external customers
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions

• Rotated merchandise and displays to feature new products and promotions.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Directed training and retraining of employees to boost performance and enhance business results.
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
• Defined clear targets and objectives and communicated to other team members.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Supervised site investigations, reported issues and escalated those that required further assistance.
• Delivered training for staff development, change management and materials, process and technical controls.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Reduced workflow inconsistencies by recruiting and hiring capable staff members.
• Developed detailed plans based on broad guidance and direction.
• Coordinating all in coming trucks from different store locations that we were receiving in, inserting truck merchandise for sore locations in to CAT2, computerized systems, ensuring that all employees are operating machinery in warehouse safely following Osha guidelines. receiving in payments from store locations
• Communicated best practices among on-site and external personnel to align efforts and goals.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
• Maintained store equipment, printers and fax machines.
• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
• Developed and administered project budgets.
• Established and maintained long-range plans for quality assurance.
• Prepared quotes for new products and services and composed budgets.
• Managed quality programs to reduce overdue compliance activities.
• Performed forecasting to identify necessary changes for supply chain business.
• Engaged prospects and customers through trade shows, seminars and workshops.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
• Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
• Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
• Conducted forecasting to determine possible changes and issues for supply chain business.
• Instituted quality systems within organization encompassing training, corrective and preventive action.
• Encouraged departmental employees to present positive, exemplary image to customers.
• Increased operational efficiency by developing improved filing systems for confidential client records and reports.
• Launched quality assurance practices for each phase of development
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Performed supplier risk evaluations and supported regulatory inspections.
• Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
• Negotiated manufacturing service agreements and quality standards.
• Attained improvement in technical project delivery processes by leading global infrastructure engineering project management process improvement.
• Implemented and executed reviews of computer systems for compliance with state and federal regulations.

• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Handled day-to-day shipping and receiving overseeing packages per day.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Divided and categorized cargo received and redirected shipments in response to customer requests.
• Conducted inventory audits with 150% accuracy following company procedures.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue. working helping team associates on Assembly line working around chemicals palletizing pallets, sorting packages, labeling oil jugs
  ,lifting heavy objects, warehouse maintenance, order pulling, operating light machines,
  cleaning rough edges using angled grinder
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Assessed finished pieces for compliance with standards and removed defective items.
• Kept equipment in good working order by calibrating settings and performing minor maintenance.
• Set up and ran equipment to complete grinding tasks efficiently and within required timeframes.
• Adhered to all standard safety and compliance requirements, which decreased minor accidents
• Assembling coffee packages, sorting packages, labeling packages, palletizing, lifting
  heavy objects, warehouse maintenance, order pulling, operating light machines, cleaning
  rough edges using angled grinder
• Used dry or liquid media to clean or prepare parts and finish operations.
• Leveraged fixed or variable measuring instruments to check dimensions and part features.
• Blended, buffed or blasted away hanging burrs using abrasives and tools.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Worked flexible hours; night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Maintained excellent attendance record, consistently arriving to work on time.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.

• Assembling A/C units, placing motors in A/C units, wiring motors, Drilling doors onto
  units, insulation for A/C unit doors, shipping and receiving palletizing, labeling packages
  lifting heavy objects,warehouse maintenance, order pulling, operating light machines,
  cleaning rough edges using angled grinder
• Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
• Unloaded and stacked materials by raising and lowering lifting devices.
• Unloaded materials and goods at designated locations for best project availability.
• Transported goods between warehouse locations according to shipment and storage needs.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Packed items into appropriate containers for shipment.
• Received cargo by lifting and moving it using hand trucks and pallet jacks.
• Coordinated with other lift truck drivers and production personnel to process orders efficiently.
• Removed orders from storage, wrapped and staged for shipments.
• Communicated with floor managers to determine merchandise placement.
• Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
• Maneuvered swivel-hooks, hoists and elevating platforms to move materials.
• Prevented waste when transferring materials between transport containers and processing equipment.
• Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
• Coordinated team member movements based on current needs, avoiding safety concerns or delays.
• Monitored production schedule to keep proper amount of inventory on hand.
• Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
• Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
• Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
• Manually counted Number of picked and packaged orders for any loss.
• Inspected equipment for defects and performed repairs or maintenance tasks.
• Changed out forklift batteries and connected batteries to battery charger.
• Boosted team performance by moving materials with forklifts, cranes and other equipment.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Resolved concerns with products or services to help with retention and drive sales.
• Managing Customer Sales
• Keying in data for payroll dealing with different operations
• Meeting deadlines under pressure
• Communicating effectively
• Persuading Customer's and Clients
• Ability to effectively interact and build relationships with a diverse employee population
• Having Ability to multi-task
• Keeping Positive attitude and ability to be empathetic and flexible
• Having basic knowledge in using Microsoft Office
• Provide exceptional customer service to existing customers and associates by maintaining regular communication and fostering strong relationships.
• Navigate multiple operating systems, including our Applicant Tracking System
• Take inbound orders from new and existing customers and enter them into our system.
• Proactively help to grow our business by contacting customers and upselling, generating repeat sales, price quoting, resolving customer problems, and escalating concerns.
• Proactively recruit new applicants by developing creative recruitment tactics. When needed, perform high volume outbound phone calls and messaging via our work alert technology to find qualified workers when trying to fill job order.
• Match applicants with our customers open positions and ensure that match works great for both job seeker and our customer.
• Process payroll for our temporary workers in timely manner according to standardized payroll processes.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Described product highlights and benefits to help guide purchasing decisions.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Increased efficiency and team productivity by promoting operational best practices.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Recorded product or service failure complaints and notified appropriate departments.
• Carried out opening and closing functions to meet operational needs underpinning strong customer service.
• Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
• Devised innovative strategies to improve customer satisfaction scores and meet company goals.
• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
• Maintained financial accounts by processing customer adjustments.