Peter Richmond
Green Cove Springs
Summary
Dedicated, hardworking, and well-spoken professional with 7.5 years of military background specializing in marine mechanics. Demonstrated excellence in sales and customer service over the past 8 years, consistently achieving rapid growth. Committed to exceeding expectations, I possess a strong work ethic and unwavering dedication. Taking immense pride in delivering nothing less than 100% effort, my goal is to ensure exceptional performance. Rest assured, hiring me guarantees outstanding results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Parts Specialist
DEUTZ Power Center Florida North
03.2020 - Current
- $200k-$300k monthly parts sales
- $50-$100k monthly Xchange engine sales
- Order and maintain/responsible for $400k inventory along with $150k inventory for 05 service trucks
- Parts Specialist trainer
- I have new hires flown to my location or I fly out of state to train new parts specialists
- Involved in service and production along with counter parts
- Strong in SAP, Excel, Microsoft
- Offered out of state promotions but could not relocate
Health Insurance Agent
AFLAC
12.2019 - 03.2020
- I passed my state exam on the first attempt with a score of 84
- Completed an Aflac training seminar in Orlando Florida where I honed my skills in communication and cold calling along with customer relations
Sales Associate
PERKINS POWER CORP.
06.2016 - 10.2019
- Networked at events and by phone to expand business profits and revenues
- Brought in new customers and retained base through proactive management of individual needs and development of robust solutions
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
- Warehouse assistance, shipping and receiving
- From pulling parts off the shelf to putting a shipping label on the package
- Assisted with inventory control- placed PO's while my purchasing agent was away from the office/ on vacation
- Resolved all issues efficiently and enhanced customer satisfaction ratings from 65% to 90% in 3 years
- Cold-called leads and closed multiple sales over the last year and a half
- Contacted customers and prospects to generate new business to achieve my company's goal of expanding our territory
- Maintained routine/daily communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Critical in the implementation of my company's new software system, SAP
- Trained current and new employees on how to use/navigate the software system
- Educated senior staff on product usage and maintenance
- Submitted and tracked orders efficiently and accurately
- Upsold customers by recommending accessories and promotions to increase revenue
- Collected and processed payments
- Increased customer buying experience to safeguard dealership revenue
- Developed strong rapport with customers and created positive impression of business
- Managed all account needs for 4 high-worth clients with values more than $1,000,000 in yearly revenue
- Efficiently solved complex problems that impacted management
- Helped resolve client problems quickly with superior customer service
Machinery Technician
U.S. COAST GUARD
05.2008 - 10.2015
- After being sent to Machinery technician 'A' school for twelve weeks I was sent to Pensacola FL where I aided in trouble shooting engines, maintained a preventative maintenance schedule for our vessels, small repairs around the station, ordered parts for vessels
- I cut my teeth on older 41 foot vessels that were on the way out of commission and when the time came I was in charge of one of our new 45' vessels valued at 2.7 million dollars
- I am also skilled in the ordering of parts, repairs and communications
Education
HIGH SCHOOL DIPLOMA -
RIDGEVIEW HIGH SCHOOL
01.2007
Skills
- Customer service
- Parts identification
- Verbal and written communication
- Invoice processing
- Problem-solving skills
- Email communication
- Inventory management
- Proficient in SAP and Excel
- Team collaboration
- Vendor relations
- Training and coaching
- Staff training
Certification
- Forklift Safety and Inspector Certification - Occupational Safety and Health Administration (OSHA).
Timeline
Parts Specialist
DEUTZ Power Center Florida North
03.2020 - Current
Health Insurance Agent
AFLAC
12.2019 - 03.2020
Sales Associate
PERKINS POWER CORP.
06.2016 - 10.2019
Machinery Technician
U.S. COAST GUARD
05.2008 - 10.2015
- Forklift Safety and Inspector Certification - Occupational Safety and Health Administration (OSHA).
HIGH SCHOOL DIPLOMA -
RIDGEVIEW HIGH SCHOOL
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