Megan Scully
Garland,TX
Summary
Competent Accounts Receivable Specialist bringing 11 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
12
12
years of professional experience
Work History
Shift Manager
Starbucks
Garland, TX
05.2015 - 02.2017
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Managed daily schedules, employee shifts and time-off requests
- Tracked receipts, employee hours and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ordered supplies and assisted with deliveries
- Exercised composure under pressure and in escalated customer service scenarios.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Financial Service Officer
Lone Star Credit Union
Dallas, TX
09.2012 - 03.2015
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Opened new accounts and performed account maintenance.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Responded to inquiries and processed Member requests.
- Processed drive-thru transactions using video equipment and tube system.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Supported Debt Consolidators and Loan Processing with special projects and additional job duties.
- Proficient in utilizing PC, software, Microsoft Applications, and other office equipment.
Shift Supervisor
Sodexo
Colorado Springs, CO
08.2007 - 08.2011
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Developed and enhanced job assignments for employees, planned production schedules and strengthened organization of task flows.
- Conducted quarterly inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Coordinated and executed catered community events.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Teller Supervisor/Member Service Representative
Pikes Peak Credit Union
Colorado Springs, CO
01.2004 - 08.2007
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled and balancing front-line teller's drawers.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Received loan and utility payments, sending funds to correct destinations.
- Learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Some College (No Degree) - Business
Pikes Peak Community College
Colorado Springs, COSome College (No Degree) - Criminal Justice
Blair College
Colorado Springs, COHigh School Diploma -
Woodland Park High School
Woodland Park, CO05.2002
Skills
- Employee Coaching and Motivation
- Maintaining Required Compliance
- Delegating Work
- Payment Processing
- Managing Operations and Efficiency
- Opening and Closing Procedures
- Cash Handling
- Accounts Payable and Accounts Receivable
- Handling Customer Complaints
- Billing and Payment Processing
- Energetic and Enthusiastic
Timeline
Shift Manager
Starbucks
05.2015 - 02.2017
Financial Service Officer
Lone Star Credit Union
09.2012 - 03.2015
Shift Supervisor
Sodexo
08.2007 - 08.2011
Teller Supervisor/Member Service Representative
Pikes Peak Credit Union
01.2004 - 08.2007
Some College (No Degree) - Business
Pikes Peak Community College
Some College (No Degree) - Criminal Justice
Blair College
High School Diploma -
Woodland Park High School
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