Summary
Overview
Work History
Education
Timeline
Generic

Megan Seastrum

Sinclairville,NY

Summary

Compassionate Director with more than 9 years of experience in social work. Assisted with developing and delivering training initiatives department wide. Worked closely with other professionals to build knowledge base of ever changing needed skills. Motivated to advocate for others through exceptional communication methods to help bring resolution to difficult challenges.. Analyzed data to result in most effective care plans and solutions for residents.

Overview

24
24
years of professional experience

Work History

Director of Social Work

Absolut Of Westfield
01.2024 - Current
  • Enhanced patient experience by implementing comprehensive strategies and delivering compassionate social work services.
  • Developed interdisciplinary collaboration for better patient outcomes, streamlining communication between healthcare providers and social workers.
  • Managed social worker department, providing ongoing support and training to ensure optimal performance.
  • Streamlined referral processes, improving access to vital community resources for patients and their families.

Director of Social Work/Social Worker

Heritage Ministries
10.2015 - 12.2023
  • Responsible for overall functioning of Social Work Department including, planning, coordinating and directed department as needed. Helped to coordinate Admissions, and Discharges.
  • Provided leadership, guidance and support to staff members. Performed interviews and selected/hired staff. Educated and assessed performance of staff members; disciplined as necessary; worked with Human Resources as needed. Provided mentorship and supported personal growth.
  • Grievance Officer - led investigations in regard to grievances/concerns using analytic skills daily. Provided documentation and statements to keep on record and to provide to the Department of Health. Provided corrective plans to residents/family members to rectify situations.
  • Maintained documentation of social work activity as required by local, state and federal rules and regulations and as appropriate to meet needs of the nursing home.
  • Worked with multidisciplinary team/team leaders including Nurse Practitioners/MD/Unit Managers/Administration to assess and cultivate better practices and to implement on an ongoing basis.
  • Managed up to 100 residents daily.
  • Coordinated social work services of resident care with medical care plan to create complete resident care policy. Resident care is main focus of position.
  • Met with Psychiatrist multiple times monthly for resident appointments/provided referrals/communicated with appropriate staff members to assist with proper medication needs/kept schedule
  • Led Psych Club monthly meetings, managed Wellness Committee, presented/trained new hire orientation employees in resident abuse laws, recognition and policies, as well as managed Resident Council meetings. Also, was active member in retention committee in finding ways to retain staff.
  • Created monthly/quarterly reports to show trends of PIP committee as Team Leader/Social Work.
  • Provided excellent communication skills; used negotiation and persuasion skills as needed for best practice with staff, residents, family and other outside companies.

Universal Banker

Citizen's Bank
08.2014 - 10.2015
  • Full-time - 40 hours/week
  • Educated customers on features and benefits of banking products and services.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Succeeded in weekly sales' goals.

Insurance Service Counselor

GEICO
03.2006 - 09.2006
  • Full-time - 40 hours/week
  • Worked in fast-paced environment while taking incoming phone calls to help customers by providing full service insurance advice.
  • Assisted policyholders by answering questions regarding billing as well as making any needed policy changes.
  • Gave recommendations as to guarantee that all policyholders needs are met.

Back-Up Head Teller

Lake Shore Savings Bank
07.2000 - 09.2001
  • Streamlined teller processes by implementing efficient cash handling procedures, resulting in reduced transaction times.
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Maintained accuracy of cash drawer by conducting daily reconciliations, identifying discrepancies and resolving issues.
  • Trained new hires on bank policies, procedures, and best practices to ensure consistent performance across the team.

Education

Bachelor of Arts - Psychology With High Distinction, Minor Sociology

University At Buffalo
Buffalo, NY
06.2004

Timeline

Director of Social Work

Absolut Of Westfield
01.2024 - Current

Director of Social Work/Social Worker

Heritage Ministries
10.2015 - 12.2023

Universal Banker

Citizen's Bank
08.2014 - 10.2015

Insurance Service Counselor

GEICO
03.2006 - 09.2006

Back-Up Head Teller

Lake Shore Savings Bank
07.2000 - 09.2001

Bachelor of Arts - Psychology With High Distinction, Minor Sociology

University At Buffalo
Megan Seastrum