Megan Seastrum
Sinclairville,NY
Summary
Compassionate Director with more than 9 years of experience in social work. Assisted with developing and delivering training initiatives department wide. Worked closely with other professionals to build knowledge base of ever changing needed skills. Motivated to advocate for others through exceptional communication methods to help bring resolution to difficult challenges.. Analyzed data to result in most effective care plans and solutions for residents.
Overview
24
24
years of professional experience
Work History
Director of Social Work
Absolut Of Westfield
2024.01 - Current
- Enhanced patient experience by implementing comprehensive strategies and delivering compassionate social work services.
- Developed interdisciplinary collaboration for better patient outcomes, streamlining communication between healthcare providers and social workers.
- Managed social worker department, providing ongoing support and training to ensure optimal performance.
- Streamlined referral processes, improving access to vital community resources for patients and their families.
Director of Social Work/Social Worker
Heritage Ministries
2015.10 - 2023.12
- Responsible for overall functioning of Social Work Department including, planning, coordinating and directed department as needed. Helped to coordinate Admissions, and Discharges.
- Provided leadership, guidance and support to staff members. Performed interviews and selected/hired staff. Educated and assessed performance of staff members; disciplined as necessary; worked with Human Resources as needed. Provided mentorship and supported personal growth.
- Grievance Officer - led investigations in regard to grievances/concerns using analytic skills daily. Provided documentation and statements to keep on record and to provide to the Department of Health. Provided corrective plans to residents/family members to rectify situations.
- Maintained documentation of social work activity as required by local, state and federal rules and regulations and as appropriate to meet needs of the nursing home.
- Worked with multidisciplinary team/team leaders including Nurse Practitioners/MD/Unit Managers/Administration to assess and cultivate better practices and to implement on an ongoing basis.
- Managed up to 100 residents daily.
- Coordinated social work services of resident care with medical care plan to create complete resident care policy. Resident care is main focus of position.
- Met with Psychiatrist multiple times monthly for resident appointments/provided referrals/communicated with appropriate staff members to assist with proper medication needs/kept schedule
- Led Psych Club monthly meetings, managed Wellness Committee, presented/trained new hire orientation employees in resident abuse laws, recognition and policies, as well as managed Resident Council meetings. Also, was active member in retention committee in finding ways to retain staff.
- Created monthly/quarterly reports to show trends of PIP committee as Team Leader/Social Work.
- Provided excellent communication skills; used negotiation and persuasion skills as needed for best practice with staff, residents, family and other outside companies.
Universal Banker
Citizen's Bank
2014.08 - 2015.10
- Full-time - 40 hours/week
- Educated customers on features and benefits of banking products and services.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Succeeded in weekly sales' goals.
Insurance Service Counselor
GEICO
2006.03 - 2006.09
- Full-time - 40 hours/week
- Worked in fast-paced environment while taking incoming phone calls to help customers by providing full service insurance advice.
- Assisted policyholders by answering questions regarding billing as well as making any needed policy changes.
- Gave recommendations as to guarantee that all policyholders needs are met.
Back-Up Head Teller
Lake Shore Savings Bank
2000.07 - 2001.09
- Streamlined teller processes by implementing efficient cash handling procedures, resulting in reduced transaction times.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Maintained accuracy of cash drawer by conducting daily reconciliations, identifying discrepancies and resolving issues.
- Trained new hires on bank policies, procedures, and best practices to ensure consistent performance across the team.
Education
Bachelor of Arts - Psychology With High Distinction, Minor Sociology
University At Buffalo
Buffalo, NY06.2004
Timeline
Director of Social Work
Absolut Of Westfield
2024.01 - Current
Director of Social Work/Social Worker
Heritage Ministries
2015.10 - 2023.12
Universal Banker
Citizen's Bank
2014.08 - 2015.10
Insurance Service Counselor
GEICO
2006.03 - 2006.09
Back-Up Head Teller
Lake Shore Savings Bank
2000.07 - 2001.09
Bachelor of Arts - Psychology With High Distinction, Minor Sociology
University At Buffalo
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