Megan Selbe
Arvada,CO
Summary
25 Plus years of customer service and cash handling experience. Pillar Leader of market and oversee cross-sell goals. Onboard and maintain commercial and consumer relationships, while retaining existing customers. Manage, motivate, mentor and support over 25 employees to provide superior customer satisfaction. Relationship manager for several large commercial customers, while visiting the community to obtain new consumer and commercial clients. Manage entire bank operations and ensure all team members are aware of regulation and procedure changes. Lead every facet of new and ongoing business operations while overseeing the sales of the market. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
28
28
years of professional experience
Work History
Branch Manager
FirstBank
01.2020 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Assistant Branch Manager, Operations
FirstBank
05.2016 - 01.2020
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Designated Supervisor
FirstBank
07.2015 - 05.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
New Account Supervisor
FirstBank
05.2012 - 07.2015
- Helped to develop key client partnerships by seamlessly overseeing workflow, learning clients' business and delivering key presentations.
- Partnered with account team director to drive long-term account planning, growth and success.
- Tracked expenses with [Software] spreadsheets and reported on client budgets.
Assistant Branch Supervisor
FirstBank
08.2008 - 05.2012
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
Senior Banker
FirstBank
01.2005 - 08.2008
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Checked accounts for fraud and provided law enforcement with relevant details.
New Account Representative
FirstBank
11.2003 - 01.2005
- Presented new and additional products and services to existing customers.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Approached prospective clients through cold calling and emails to meet sales targets.
Bank Teller
FirstBank
09.2002 - 11.2003
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Waitress
White Fence Farm
02.1997 - 04.2007
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Education
High School Diploma -
05.2000
Skills
- Salesforcecom
- Financial Analysis
- Loan Documentation
- Account Reviews
- Public Speaking
- Interviewing and Hiring
- Operational Reporting
- Office Supplies and Inventory
- Shift Scheduling
- Proactive and Focused
- Business Relationship Management
- Bank Compliance
- Prioritizing and Planning
- Business Development
- Professional Relationships
- Teller Procedures
- Coaching and Mentoring
- Staff Recruitment and Hiring
- Customer Service
- Regulatory Compliance
- Employee Training Oversight
- Customer Transactions
- Strategic Risk Management
- Problem Anticipation and Resolution
- Work Prioritization
- Event Planning
- Performance Review
- Banking Products and Services
- Bank Deposits
- Branch Operations Management
- Balancing ATM Machines
- Employee Performance Evaluations
- Client Rapport-Building
- Process Improvement
- Attention to Detail
- Sales Presentation
- Corrective Actions
- User Experience
- Account Closing
- Customer Relations
- Customer Referrals
- Audit Procedures
- Training and Development
- Staff Evaluations
- Safe Deposit Box Oversight
- Performance Monitoring
- Weekly Payroll
- Monthly Audits
- Administrative Support
- Security and Safety Protocols
- Office Organization
- Phone Inquiries
- Bank Reconciliation
- Team Supervision
- Equipment Efficiency
- Vendor Oversight
- Wire Transfer
- Procedures Scheduling
- Operational Efficiency
- Conflict Resolution
- Change Orders
- Training Classes
- Cross-Selling and Upselling
- Customer Proposals
- Customer Needs Assessments
- Facility Security
- Cash Register Operations
- Strategic Vision
- Commercial Lines of Credit
- Commercial Real Estate
- Retail Mortgages
- Training Junior Team Members
- Cold Calling
- Business Operations
- Product training
Timeline
Branch Manager - FirstBank
01.2020 - Current
Assistant Branch Manager, Operations - FirstBank
05.2016 - 01.2020
Designated Supervisor - FirstBank
07.2015 - 05.2016
New Account Supervisor - FirstBank
05.2012 - 07.2015
Assistant Branch Supervisor - FirstBank
08.2008 - 05.2012
Senior Banker - FirstBank
01.2005 - 08.2008
New Account Representative - FirstBank
11.2003 - 01.2005
Bank Teller - FirstBank
09.2002 - 11.2003
Waitress - White Fence Farm
02.1997 - 04.2007
Lakewood High School - High School Diploma,
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