MEGAN SENG
Riverton
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Well-organized, flexible and computer-savvy. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly efficient universal worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
Work History
Crew Member
Mo Bettah's
09.2023 - Current
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
Client Service Representative
Global Payments
09.2022 - 08.2023
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Maintained customer records in the database system.
- Assisted customers with service information and pricing.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Escalated complex customer inquiries to supervisors when necessary.
- Researched solutions using available resources including internal databases and external sources.
- Adhered to all applicable laws and regulations while performing job duties.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
Lead Prep Cook
Mo Bettah's
10.2021 - 08.2022
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
- Maintained a clean and organized work area by sweeping, mopping, and wiping down surfaces.
- Checked temperatures of freezers and refrigerators regularly and recorded readings on log sheets.
- Adhered to all safety standards while operating kitchen equipment such as ovens and fryers.
- Followed recipes accurately to ensure consistent product quality.
- Monitored inventory levels of ingredients and notified management when supplies were low.
- Managed ordering, receiving, storing, prepping, cooking, plating, garnishing, labeling and rotating all food items in accordance with health code regulations.
- Conducted regular inspections of kitchen equipment ensuring they are properly cleaned and maintained in good working order.
- Assisted other cooks in preparing large orders for special events or catering services.
- Served food promptly after it was cooked following established guidelines for portion sizes and presentation techniques.
- Ensured that all dishes were prepared according to sanitary regulations and company standards.
- Provided support to other team members during peak service hours.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Assistant General Manager
Carl's Jr
11.2019 - 10.2021
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Processed weekly payroll information using appropriate software applications.
- Responded quickly and effectively to emergency situations as they arose.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Shift Manager
Carl's Jr
10.2015 - 09.2019
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
Education
GED -
Riverton High School
Riverton, UT06.2017
Skills
- File Management
- Sales Documentation
- Payment Processing
- Customer Service
- Quality Control
- Order delivery practices
- Data Entry
- Inventory Counts
- Learning Agility
- Store Opening and Closing
Timeline
Crew Member
Mo Bettah's
09.2023 - Current
Client Service Representative
Global Payments
09.2022 - 08.2023
Lead Prep Cook
Mo Bettah's
10.2021 - 08.2022
Assistant General Manager
Carl's Jr
11.2019 - 10.2021
Shift Manager
Carl's Jr
10.2015 - 09.2019
GED -
Riverton High School