Megan Shaffer

Capital Region Midwifery

Troy, NY

05.2015 - 05.2017

Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
Scheduled appointments for patients and coordinated follow-up visits as needed.
Maintained accurate records of all patient care activities using electronic health record systems.
Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Processed patient intake information and updated medical records prior to treatment.
Provided administrative support for patient care staff.
Received and routed care team messages and documents to appropriate staff.
Assured regulatory compliance and professionalism across patient service.
Verified patients' insurance and payment methods during admissions or check-in processes.
Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Received patient inquiries or complaints and directed to appropriate medical staff members.
Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.

Summary