Megan Shaffer
Shippensburg,PA
Summary
Club management professional with extensive experience in optimizing operations and enhancing member experiences. Known for collaborative approach and consistent results in achieving organizational goals. Expertise in team leadership and strategic planning fosters flexible and reliable work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Club Manager
Planet Fitness
07.2024 - Current
- Managed daily operations to ensure smooth facility functioning and member satisfaction.
- Trained and developed staff on customer service excellence and operational procedures.
- Implemented membership retention strategies, enhancing member engagement and loyalty.
- Oversaw scheduling and staffing to optimize resource allocation and efficiency.
- Monitored cleanliness and safety standards to maintain a welcoming environment for members.
- Coordinated promotional events to increase community awareness and drive new memberships.
- Analyzed member feedback to identify areas for improvement in service delivery.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Ensured compliance with all relevant regulations and maintained a safe environment for both staff and members alike.
- Implemented policies and procedures to improve club operations and standards.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Created and maintained detailed reports of daily, weekly and monthly operations.
BDC Representative
Dealer Structure LLC
10.2023 - 04.2024
- Managed inbound and outbound communication with customers to enhance service experience.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Assisted in resolving customer inquiries efficiently, fostering positive relationships.
- Collaborated with sales team to identify leads and schedule follow-up appointments.
- Adapted quickly to new systems and processes, enhancing overall operational efficiency.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
Deli Associate
Sodexo USA
06.2023 - 10.2023
- Prepared and sliced meats, cheeses, and produce following health and safety guidelines.
- Assisted customers with product selection and provided excellent service to enhance shopping experience.
- Operated deli equipment including slicers, scales, and ovens while adhering to safety protocols.
- Maintained cleanliness of work area, ensuring compliance with food safety standards at all times.
- Stocked shelves and rotated products to ensure freshness and availability for customer purchase.
- Collaborated with team members to efficiently fulfill customer orders during peak hours.
- Monitored inventory levels and alerted management of low stock items for timely replenishment.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Trainer/Warehouse Material Handler
Ulta DC
08.2018 - 06.2023
- Developed comprehensive training programs to enhance team knowledge and skill sets.
- Facilitated onboarding sessions for new employees, ensuring smooth integration into company culture.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Collected and packed materials for shipping, inspecting packaging slips for accuracy before departure.
- Loaded and unloaded goods from warehouse to trucks for shipping or storage.
- Organized and stacked various materials.
- Filled orders by packaging items and labeling for delivery.
- Conducted regular stock audits to maintain accurate inventory records, preventing overstock and stockouts.
Register Operator
Reisner Dining Hall
02.2018 - 05.2018
- Operated cash registers efficiently, ensuring accurate transactions and customer satisfaction.
- Managed daily cash reconciliation, identifying discrepancies and ensuring financial accuracy.
- Supported store cleanliness efforts by keeping the register area tidy throughout the day.
- Managed high-volume transaction periods calmly and efficiently while maintaining exceptional levels of accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Shippensburg Senior High School
Shippensburg, PA05-2017
Skills
- Employee training
- Membership growth
- Team motivation
- Financial reporting
- Budget control
- Facility management
- Staff scheduling
- Customer service leadership
- Conflict resolution
- Time management
- Reliability
- Organizational skills
Certification
CPR Certified
Tanning Certified
Timeline
Club Manager
Planet Fitness
07.2024 - Current
BDC Representative
Dealer Structure LLC
10.2023 - 04.2024
Deli Associate
Sodexo USA
06.2023 - 10.2023
Trainer/Warehouse Material Handler
Ulta DC
08.2018 - 06.2023
Register Operator
Reisner Dining Hall
02.2018 - 05.2018
High School Diploma -
Shippensburg Senior High School