Megan Shah
San Jose,CA
Summary
Communicative receptionist offering 8+ years of providing support for corporate decision-makers. A meticulous individual with demonstrated success in process improvements and procedure adherence to achieve company and client objectives. A tech-savvy individual with in-depth software knowledge.
Hardworking and focused Administrative professional offering excellent communication, planning, and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail, and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Graduate Housing Service Center Assistant
Stanford
Stanford, CA
11.2021 - Current
- Continually sought methods for improving daily operations, communications with students, recordkeeping and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions.
- Successfully combine hard (e.g., technical knowledge, critical and analytical thinking, problem solving) and soft skills (e.g., people skills, communication, such as active listening, interpersonal and intrapersonal relationship, teamwork, emotional intelligence, collaboration/conflict management) to meet position requirements.
- Answered student inquiries in-person, by telephone and through email.
- Managed data entry of student information and maintained updated records.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative policy and procedures to drive efficiency and accuracy.
- Was appointed as lead for Assistant Director of Graduate Housing. Responsibilities included overseeing staff in the office. Conducted regular meetings with team members to discuss issues concerning student services operations. Checking reports and relaying this information to higher staff.
- Provided administrative support to senior management team.
- Handled Stanford Summer Conferences for specific building.
- Managed student services staff, including recruitment, hiring and training of new employees.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Delegated work to staff, setting priorities and goals.
Reception Manager/Hotel Owner
SHAH ENTERPRISES
Mountain View, CA
06.2017 - 11.2021
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Managed more than 50 incoming calls per day.
- Organized and maintained documents, files and records.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed the front desk operations, including greeting guests and visitors in a professional manner.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Responded to customer complaints and addressed issues promptly and professionally.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Processed group reservations according to standard operating procedures.
- Prepared reports related to occupancy rates, revenue generated from room sales for management review.
- Drafted professional business documents, spreadsheets and correspondence.
Education
Associate of Arts - Business Administration And Management
Mission College
Santa Clara, CA05.2025
High School Diploma -
Liberty Baptist
San Jose, CA06.2017
Skills
- Meticulous and organized
- Business operations understanding
- Office equipment operations
- Multi-line telephone skills
- Professional and polished presentation
- PC proficient
- Document control
- Security understanding
- Data entry
- Multitasking and prioritization
- Advanced Customer Service skills
- Strong communication skills to communicate information clearly and effectively to internal and external audiences, client groups, and management
- Conflict Resolution
- Meeting Coordination
- Administrative Support
- Event Planning
- Report Generation
- Email correspondence
- Schedule and calendar management
- Time Management
- Administrative duties
- Microsoft Office Suite
- Data Confidentiality
- Fast Learner
- Team Collaboration
- Product and service understanding
Timeline
Graduate Housing Service Center Assistant
Stanford
11.2021 - Current
Reception Manager/Hotel Owner
SHAH ENTERPRISES
06.2017 - 11.2021
Associate of Arts - Business Administration And Management
Mission College
High School Diploma -
Liberty Baptist