Megan Sheaffer
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Stockroom Utility
CINTAS, Professional Uniform and Facility Services
01.2022 - Current
- Shelved new and returned inventory according to proper storage procedures.
- Completed cycle counts and full inventory audits.
- Interpreted and followed verbal instructions and pull sheets.
- Checked numbers manually and used hand-held equipment to locate products.
- Maintained orderly stockroom for ease of retrieval.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Developed and maintained successful working relationships with colleagues.
- Adhered to safety regulations and practiced safe work habits.
Server
Lyndon Diner
05.2019 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Manager on Duty
Lyndon Diner
05.2019 - 01.2022
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server
Friendly's Restaurant
10.2017 - 05.2019
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Friendly's Restaurant
08.2015 - 09.2016
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Bob Evans Restaurant
02.2015 - 07.2015
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Housekeeper
Maidpro Franchise
02.2014 - 02.2015
- Adhered to professional house cleaning checklist.
- Operated electronic backpack vacuums and floor sweepers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Polished fixtures to achieve professional shine and appearance.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Built professional customer relationships.
Hostess/Server
Applebee's Grill + Bar
09.2012 - 05.2014
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Opened and closed seating sections according to volume of guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Wait Staff Member
Masonic Villages of Elizabethtown
01.2012 - 05.2013
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with senior citizens in retirement home.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Science - Business Administration
Harrisburg Area Community College
Harrisburg, PA05-2025
Skills
- Troubleshooting skills
- Warehouse safety
- Inventory movement
- Order picking
- Barcode scanning
- Employee engagement
- Decision-making
- Verbal and written communication
- Conflict resolution
- Team member support
- Exceptional customer service
Timeline
Stockroom Utility
CINTAS, Professional Uniform and Facility Services
01.2022 - Current
Server
Lyndon Diner
05.2019 - Current
Manager on Duty
Lyndon Diner
05.2019 - 01.2022
Server
Friendly's Restaurant
10.2017 - 05.2019
Server
Friendly's Restaurant
08.2015 - 09.2016
Server
Bob Evans Restaurant
02.2015 - 07.2015
Housekeeper
Maidpro Franchise
02.2014 - 02.2015
Hostess/Server
Applebee's Grill + Bar
09.2012 - 05.2014
Wait Staff Member
Masonic Villages of Elizabethtown
01.2012 - 05.2013
Associate of Science - Business Administration
Harrisburg Area Community College
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