Megan Shelde
Laveen,AZ
Summary
Knowledgeable and dedicated customer service professional. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Energetic and results-oriented with a passion for developing relationships, cultivating partnerships and growing businesses as well as a qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations also a customer-focused Cashier Team Lead with a driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
7
7
years of professional experience
Work History
Work From Home Agent
MTM Transportation
Phoenix , AZ
04.2024 - Current
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Utilized computer systems to access accounts for research purposes.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Adhered to company policies and procedures while assisting customers with their needs.
- Verified accuracy of data entry into company database system.
- Updated databases with new and modified customer data
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Security Guard
Gila River Indian Community Utility Authority
Sacaton , AZ
09.2022 - 02.2024
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Investigated reported incidents to protect company assets.
Cashier Team Lead
Dollar Tree
Chandler , AZ
08.2023 - 12.2023
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Identified discrepancies between actual sales figures and expected totals.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Assisted cashiers with resolving customer complaints and inquiries.
Budtender
Nirvana Dispensary
Phoenix , AZ
11.2021 - 04.2022
- Researched new products, strains and trends as well as important law changes regarding dispensaries
- Verified proper customer identification and medical information
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs
- Greeted customers and promoted various cannabis products
- Organized store by returning merchandise to proper areas and restocked displays
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Stayed up to date on store promotions, payment policies and security practices
- Used register system to ring up customer purchases, process payments and issue receipts
- Developed strong rapport with customers and created positive impression of business
- Built customer loyalty and retention by delivering excellent shopping experiences.
Patient Registration
Calibrus
Tempe , AZ
05.2021 - 12.2021
- Helped patients obtain health care services by setting up referrals
- Received patient inquiries or complaints and directed to appropriate medical staff members
- Facilitated communication between patients, medical and administrative staff, administrative staff.
- Provided excellent service and attention to customers through phone conversations
- Updated account information to maintain customer records.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
Customer Service Representative
LogistiCare
Phoenix , AZ
05.2017 - 11.2017
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Effectively managed a high-volume of inbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Defused volatile customer situations calmly and courteously
- Gathered and verified all required customer information for tracking purposes
- Accurately documented, researched and resolved customer service issues
- Referred unresolved customer grievances to designated departments for further investigation
- Acted professionally and patiently when addressing negative customer feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving consumer complaints.
Education
H.S Diploma - General Studies
Skyline Tech High School
Phoenix, AZ05.2008
Skills
- Call Documentation
- Quality Control
- De-Escalation Techniques
- Account Management
- Customer Service
- Work Prioritization
- Credit Card Payment Processing
- Microsoft Office
- Inbound and Outbound Calling
- Report Preparation
- CCTV Monitoring
- Patrolling
- Criminal Law Understanding
- Reliability
- Premises Surveillance
- Vigilant and Watchful
- Security Procedures Knowledge
- First Aid Certified
- Transaction Approvals
- Positive Attitude
- POS System
- Store Opening and Closing
- Goal-Oriented
- Medical terminology knowledge
- Service Upselling
- Problem Resolution
- MS Office
- Time Management
- Remote Office Availability
Timeline
Work From Home Agent
MTM Transportation
04.2024 - Current
Cashier Team Lead
Dollar Tree
08.2023 - 12.2023
Security Guard
Gila River Indian Community Utility Authority
09.2022 - 02.2024
Budtender
Nirvana Dispensary
11.2021 - 04.2022
Patient Registration
Calibrus
05.2021 - 12.2021
Customer Service Representative
LogistiCare
05.2017 - 11.2017
H.S Diploma - General Studies
Skyline Tech High School
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