MEGAN SHELDE
Laveen
Summary
Results-oriented professional with extensive experience in customer service and security, exemplified at MTM Transportation and Gila River Indian Community.
Overview
4
4
years of professional experience
Work History
Dispatcher Transit/WFH
MTM
Phoenix
04.2024 - Current
- Coordinated transportation schedules for non-emergency medical services.
- Managed communication between drivers and clients efficiently.
- Utilized dispatch software to track vehicle locations in real-time.
- Resolved scheduling conflicts to ensure timely service delivery.
- Maintained accurate records of all dispatched trips and communications.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Security
Gila River Indian Community
Sacaton
09.2022 - 02.2024
- Established security protocols to protect company assets.
- Evaluated existing security protocols for weaknesses or vulnerabilities.
- Monitored security cameras around the premises when needed.
- Provided security for high-level personnel and dignitaries.
- Controlled security alarm activation at campus buildings and delivered security protection during scheduled and unscheduled campus closings.
- Provided training for new hires on security procedures.
Bud Tender
Nirvana Dispensary
Phoenix
11.2021 - 04.2022
- Researched new products, strains and trends as well as important law changes regarding dispensaries
- Verified proper customer identification and medical information
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs
- Greeted customers and promoted various cannabis products
- Organized store by returning merchandise to proper areas and restocked displays
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Stayed up to date on store promotions, payment policies and security practices
- Used register system to ring up customer purchases, process payments and issue receipts
- Developed strong rapport with customers and created positive impression of business
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Skyline Tech High School
Phoenix, Arizona05.2008
Some College (No Degree) - Business
Tohono O'odham Community College
Phoenix, AZSkills
- Business administration
- Operational effectiveness
- Service excellence
- Telemarketing skills
- Microsoft Office applications
- Call record keeping
- First aid trained
- Data entry accuracy
- Communication skills
- Attention to detail
- Problem solving
- Multitasking and organization
- Call handling
Languages
English
Timeline
Dispatcher Transit/WFH
MTM
04.2024 - Current
Security
Gila River Indian Community
09.2022 - 02.2024
Bud Tender
Nirvana Dispensary
11.2021 - 04.2022
High School Diploma -
Skyline Tech High School
Some College (No Degree) - Business
Tohono O'odham Community College
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