MEGAN SHEPARDSON
Chesapeake,VA
Summary
Proven military veteran with a diverse back round in administration, career counseling and pay administration. Provided stellar customer service in all facets under the career counseling umbrella. Received accolades such as Civilian of the Quarter for my work as a Command Pay and Personnel Administrator. Accomplished measurable results while leading in a dynamic, fast - paced environment. Trusted Advisor to both senior and junior members on counseling their careers and handling any administrative issues. Serve as a subject matter expert in helping sailors who are transitioning to civilian life find pathways towards their financial and professional goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrator/Command Pay and Personnel Admin
Department Of Defence
05.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Keep track of all pay related cases and inquiries submitted on behalf of service members and brief them with any new information.
- Resolved administrative issues (e.g., travel orders, payment issues, timekeeping) in an office environment.
- Composed and edited outgoing correspondence to ensure correct content, grammar, and format.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both student and staff members in regards to their data and pay concerns.
- Supervised administrative support members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
Assistant Command Career Counselor
Mid Atlantic Regional Maintenance Center
02.2020 - 09.2022
- Analyzed instructions pertaining to administrative and counseling directives to create power points for training
- Accurately accounted for over 2.7 million dollars in bonuses for renewed contracts while also assisting with issues in pay out of bonuses
- Aided in the transition of 696 senior and junior members by training on how to find work, write resumes, and use resources available to achieve goals.
- Researched data to provide training for 1600 members on how to succeed in transitioning or reenlisting.
- Tracked, maintained documents, managed correspondence, and generated weekly reports for the command to be up to date on service members career track.
- Directly contributed to the command receiving the Retention Excellence Award for 2021 and 2022 by counseling members on the benefits and long term success of reenlisting.
- Received an award for counseling, managing, and training 66 counselors on how to develop career and education plans based on individual needs.
- Maintained case files to keep them up to date and organized according to instruction.
- Worked with a team to continuously improve career and placement resources for members.
Weapons Specialist/ Training Supervisor
USS Nitze DDG
02.2018 - 02.2020
- Briefed, executed, and debriefed 69 missions on multiple weapons platforms
- Cultivated a team of 5 weapons specialist to achieve 4,359 hours of maintenance without fail
- Trained, tracked, and organized a team of 21 employees for a total of 296 training hours on qualifications to keep them up to date on the newest instructions
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
Manager
Skytop Lodge
04.2015 - 12.2017
- Led, mentored, and trained servers and bartenders at a 4-diamond resort for a period of 2 and half years
- Directed a team of 39 servers and bartenders on proper company policies as well as food and health safety
- Managed all administrative burdens to include creating spreadsheets, cost reports, inventory, and staff payroll
- Able to lead multiple staff members to promotions while managing an extremely fast paced bar/restaurant to success as the most profitable location on the property
- Aided in the grand opening of 4 locations on property
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Certificate Of Technical Studies - Treatment Therapy
Everest Institute
Tacoma, WA09.2011
Skills
- Organized
- Collaborator
- Extremely Motivated
- Security Clearance
- Facilitator/Trainer
- Microsoft outlook
- Meticulous
- Outstanding professionalism
- Data Research
- Forward Thinking
Certification
Command Pay and Personnel level 1
Timeline
Administrator/Command Pay and Personnel Admin
Department Of Defence
05.2023 - Current
Assistant Command Career Counselor
Mid Atlantic Regional Maintenance Center
02.2020 - 09.2022
Weapons Specialist/ Training Supervisor
USS Nitze DDG
02.2018 - 02.2020
Manager
Skytop Lodge
04.2015 - 12.2017
Command Pay and Personnel level 1
Certificate Of Technical Studies - Treatment Therapy
Everest Institute
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