Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Shipman

O'Fallon,MO

Summary

Dedicated and compassionate Medical Assistant with a proven track record at Mercy Family Medicine, adept in HIPAA compliance and patient scheduling. Leveraged EMR/EHR expertise and exceptional customer service skills to enhance patient care and clinic efficiency wether in a medical setting, administration role or customer service. Achieved a significant reduction in patient wait times through meticulous management and organization. Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

14
14
years of professional experience

Work History

Owner's Assistant

Jim Lucas' Taxidermy
08.2023 - Current
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Filed paperwork and organized computer-based information.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Assist in prepping animals for mounting; sewing, mod podge animal noses, grooming in final stages of process to ensure customer is satisfaction.

Medical Assistant

Mercy Family Medicine
05.2016 - 11.2018
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Made sure patients were approved for suggested medications by completing the prior authorization needed
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Improved clinical workflow with introduction of electronic health records system.

Triage Medical Assistant

SSM St. Joseph Hospital
02.2016 - 08.2016
  • Ensured accuracy in medical records by diligently documenting patients'' symptoms, vitals, and medical history.
  • Enhanced patient care by assisting physicians in examinations, diagnostic tests, and treatment plans.
  • Ensured proper handling of confidential information by maintaining strict compliance with HIPAA regulations and clinic privacy policies.
  • Contributed to the overall success of the clinic by consistently meeting quality standards in patient care and documentation requirements.
  • Demonstrated excellent problem-solving skills when addressing complex patient concerns or navigating unexpected challenges during shifts.
  • Conducted thorough pre-screening evaluations for incoming patients, ensuring accurate data collection for optimal treatment decisions.
  • Improved team efficiency by effectively collaborating with medical professionals during high-pressure situations, ensuring seamless patient care.
  • Provided compassionate support to patients experiencing pain or distress while awaiting further medical attention.
  • Remained up-to-date with latest industry best practices through continuous education opportunities and professional development seminars.
  • Facilitated timely communication between patients and healthcare providers by promptly relaying pertinent information.
  • Exhibited strong interpersonal skills while interacting with diverse patient populations, fostering a welcoming and supportive environment for all individuals seeking medical care.
  • Maximized accuracy of insurance verification processes by thoroughly reviewing coverage details before submitting claims.

Accounting Assistant

Rose International Staffing
08.2014 - 08.2015
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
  • Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
  • Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
  • Reduced processing errors by implementing new system of double-checking entries.
  • Contributed to cash flow management, monitoring incoming and outgoing transactions.
  • Processed weekly payroll for over 100 employees, ensuring timely and accurate compensation.
  • Assisted in tax preparation, ensuring accurate and compliant submissions.

Lead Medical Assistant

Dr. Richard Jotte
01.2014 - 07.2015
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Prepared and administered medications to alleviate patient symptoms.
  • Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Audited samples and refrigerated medications to verify freshness and remove any expired packages.
  • Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
  • Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Completed EKGs and other tests based on patient presentation in office.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Measured patient pulse oximetry.
  • Measured patient spirometry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Medical Assistant

Westside Pediatrics
03.2014 - 11.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

Medical Assistant

Hinton Healthcare
01.2011 - 03.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Improved clinical workflow with introduction of electronic health records system.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Certified Medical Assistant - Medical Assisting

Sanford-Brown College - Saint Peters
City Of Saint Peters, MO
05.2011

High School Diploma -

Ft. Zumwalt West High School
O'fallon, MO
05.2009

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Vital Sign Monitoring
  • EMR / EHR
  • Direct Patient Care
  • Clinical Documentation
  • Patient-focused care
  • Data Entry
  • Phlebotomy
  • Procedure Assistance
  • Reliable team player
  • Compassionate
  • CPR
  • Immunization Administration
  • Phlebotomy Techniques
  • Specimens collection and processing
  • Patient Assessments
  • Medical Procedures
  • Laboratory Specimen Collection
  • Professionalism and Ethics
  • Maintaining confidentiality
  • Compassionate caregiver
  • Medical Records Management
  • Patient Flow Management
  • Sterilization techniques
  • First Aid
  • Medical supply inventory
  • Equipment Sterilization
  • Medical office administration
  • Trustworthy companion
  • Adaptable
  • Patient Relations
  • Patient Management
  • Inventory and supply management
  • Simple dressings
  • Prioritizing stat orders
  • Knowledge of EKG rhythm interpretation
  • Inventory Management
  • Professional Bedside Manner
  • Payment Collection
  • Healthcare Software Proficiency
  • Indirect Patient Care
  • Companionship and emotional support
  • Insurance Claims
  • Emergency procedures understanding
  • Lab Equipment Operation
  • Customer Relationship Management (CRM)
  • Account Management

Timeline

Owner's Assistant

Jim Lucas' Taxidermy
08.2023 - Current

Medical Assistant

Mercy Family Medicine
05.2016 - 11.2018

Triage Medical Assistant

SSM St. Joseph Hospital
02.2016 - 08.2016

Accounting Assistant

Rose International Staffing
08.2014 - 08.2015

Medical Assistant

Westside Pediatrics
03.2014 - 11.2014

Lead Medical Assistant

Dr. Richard Jotte
01.2014 - 07.2015

Medical Assistant

Hinton Healthcare
01.2011 - 03.2014

Certified Medical Assistant - Medical Assisting

Sanford-Brown College - Saint Peters

High School Diploma -

Ft. Zumwalt West High School

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Megan Shipman