Hi, I’m
Megan Shirreffs
Office Manager
Orlando,FL
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
19
years of professional experience
Work History
Advanced Refrigeration & Air Inc.
Office Manager - AR Manager
02.2017 - 09.2024
Job overview
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to team members.
- Reduced A/R aging by consistently monitoring outstanding invoices and following up with clients.
- Complied with established internal controls and policies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Established strong relationships with clients through open communication channels, resulting in better payment adherence.
- Managed a team of 10+ members in different departments.
Napleton VW of Orlando
Customer Relations Manager
01.2015 - 12.2016
Job overview
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Made customers aware of current and new programs and services.
- Created customer support strategies to increase customer retention.
- Managed customer relations on ongoing basis to maximize customer retention.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Increased customer retainage by 25%.
Perfection Architectural Systems LLC
Assistant Front Office Manager
04.2005 - 02.2014
Job overview
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Handled correspondence between the company and subcontractors, ensuring timely payment approvals.
- Collaborated closely with other departments in order to achieve shared goals efficiently.
- Processed daily invoices totaling anywhere from 50 - 175.
Education
Seminole State College of Florida, Oviedo
Associate of Arts
08.2025
University High School , Orlando
High School Diploma
05-2002
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Debt recovery
- Customer account reconciliation
- Payment negotiations
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Document management
- Relationship building
- Staff management
Timeline
Office Manager - AR Manager
Advanced Refrigeration & Air Inc.
02.2017 - 09.2024
Customer Relations Manager
Napleton VW of Orlando
01.2015 - 12.2016
Assistant Front Office Manager
Perfection Architectural Systems LLC
04.2005 - 02.2014
Seminole State College of Florida
Associate of Arts
University High School
High School Diploma
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of billing.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
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