Summary
Overview
Work History
Education
Skills
Crafting
Timeline
Generic

Megan Silva

Summary

Proven leader and problem-solver, adept at fostering teamwork and delivering exceptional customer service, honed at Red Lobster and Family Dollar. Excels in high-pressure environments, leveraging organizational skills and a positive attitude to achieve results. Skilled in multitasking and communication, consistently enhancing customer satisfaction and team efficiency. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Mom

Life
04.2016 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • I know this is not what you typically see when reading one of these. There is a big gap in my work history and I didn't want that to be seen and shy some away for lack of experience. Being a stay at home mom for 7 years these are all the things I have gained in experience, for the simple fact of I have four boys and my brother was living with me at the time. As of right now ranging from 3-8 and my brother was 15-17. Juggling school, appointments, and soccer, all while my husband worked out of town, being gone for sometimes weeks at a time and only home for 3 days at a time. It took a lot of organization, time management, and skill at being the boss to do it for that long. so I hope that you take the time to read this and the other things I've done and still do to this day.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
  • Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
  • Transported children to and from school, medical appointments and extra-curricular activities.

Server

Red Lobster
07.2023 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Cashier

Buzz Buy
02.2023 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.

Assistant Manager

Bath & Body Works
05.2018 - 12.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Manager

Family Dollar
10.2014 - 01.2015
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

High School Diploma -

Southwood
Shreveport, LA
05.2013

Skills

Friendly, Positive Attitude

Teamwork and Collaboration

Customer Service

Problem-Solving

Time Management

Attention to Detail

Flexible and Adaptable

Dependable and Responsible

Multitasking

Multitasking Abilities

Excellent Communication

Critical Thinking

Organizational Skills

Calm Under Pressure

Organization and Time Management

Decision-Making

Problem Resolution

Verbal Communication

Crafting

I am a crafter, when you hear the word crafter or crafting what do you think about? Decorative object? Paper mach? Sewing? The word crafter means a person who's occupation requires skills with the hands. So my crafting ranges from me just building my two youngest boys a cabin, solid wood, bunk bed with a roof. The bottom bunk sits on the floor so that the top bunk sit exactly at 3 foot off the floor. There are walls around the bottom with windows and the front is open. The ladder has only 3 poles and the top bunk has wide Wood railing. It took me 3 weeks too make ( only because I tend start a project and right in the middle of it I find another project that I want to try and do and start it and do the same thing half way through it but go back to my first project to finish it.) I also just made my best friends wedding invitation and envelopes. I (with my husbands help of course) am remodeling my whole home. I make car decals. All my kids birthday decoration. I crocrochet and sew. I've made wreaths and holiday decoration. I make T-shirts as well and do nails. I am a jack of all trades really. Crafting challenges me, I see something I like and I immediately think to my self I bet I can do that. I love it.

Timeline

Server

Red Lobster
07.2023 - 05.2024

Cashier

Buzz Buy
02.2023 - 07.2023

Assistant Manager

Bath & Body Works
05.2018 - 12.2019

Mom

Life
04.2016 - Current

Assistant Manager

Family Dollar
10.2014 - 01.2015

High School Diploma -

Southwood

Similar Profiles

CREATE PROFILE
Megan Silva