Megan Sklade

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Motivated, trained, and disciplined employees to maximize performance.

• Resolved problems promptly to elevate customer approval.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Managed team schedule with eye for coverage needs and individual strengths.
• Developed and implemented policies and procedures to improve customer service and satisfaction.
• Implemented staff training programs that improved service quality and increased customer loyalty.
• Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
• Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Trained new staff members, equipping them with skills needed for success in their roles.
• Developed partnerships with local businesses, expanding brand's presence and community involvement.
• Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.

• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
• Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
• Improved operational workflows, resulting in smoother running of establishment.
• Developed and enforced health and safety protocols, significantly reducing workplace accidents.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.

• Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.
• Enhanced swimmer safety by implementing comprehensive training programs for lifeguards and aquatic staff.
• Reduced accident rates by conducting thorough risk assessments and maintaining a hazard-free pool environment.
• Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
• Monitored pH, chlorine, alkalinity, and water hardness and took steps to maintain pool at optimal levels.
• Implemented and maintained safety standards and deployed first aid, CPR, and other emergency management services.
• Conducted in-service training, meetings, and conferences to share ideas and plan aquatic programs.
• Organized staff schedules to maintain appropriate coverage during peak hours as well as off-peak times in compliance with state regulations.
• Facilitated hiring, training and evaluation of staff.