Megan Skomurski
Tacoma,WA
Summary
Knowledgeable and dedicated professional with extensive experience in Japanese to English Translation, and Team Management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
8
8
years of professional experience
Work History
Billing Coordinator
OpenSquare
Seattle, WA
01.2022 - Current
- Updated documentation, reports and spreadsheets with financial information.
- Entered details into accounts and tracked payments.
- Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Executed billing tasks and recorded information in company databases.
- Responded to customer concerns and questions on daily basis.
- Managed invoicing and payment processing operations.
- Monitored outstanding invoices and performed collections duties.
Mark-in Agent
Helena's Cleaners
Normandy Park, WA
09.2021 - 02.2022
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
- Maximized efforts towards productivity by identifying problem areas and assisting in implementing solutions.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
Assistant Manager
Frolic Pet Services
Des Moines, WA
05.2021 - 12.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting and entering data.
- Updated employee banking records when it was necessary.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
Doggie Daycare Lead
Lazy Dog Crazy Dog
Seattle, WA
12.2019 - 03.2021
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Collected animal waste and discarded in trash or approved receptacles.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Worked with more than 60+ animals each day to provide skilled bathing and grooming services.
Lead Dog Handler
Our Best Friend Llc Doggie Daycare And Boutique
Gig Harbor, WA
08.2018 - 07.2019
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Incorporated positive reinforcement methods to correct behavior problems and train for competitions, law enforcement use, and home security.
- Managed up to 100 dogs of varying breeds and sizes, providing attentive care.
- Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Assistant to the Executive Director
International Kids Family Yokosuka
Yokosuka , Japan
09.2015 - 02.2018
- Coordinated Executive Director's calendar, received and paid invoices and tracked expenses.
- Performed special projects and general administrative tasks at discretion of Executive Director.
- Organized and coordinated conferences and monthly meetings.
Front Desk Receptionist/Translator
Zero Tattoo Studio Yokosuka
Yokosuka, Japan
03.2017 - 12.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Monitored office supplies by checking inventory and placing orders.
- Collected deposits, fees and payments.
- Interpreted conversations simultaneously to help both parties conduct business or manage personal concerns.
Assistant Manager
McDonald's Japan
Yokosuka, Japan
10.2015 - 01.2017
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
High School Diploma -
Kashima Gakuen
Yokohama, Japan03.2017
Skills
- Billing and Invoicing
- Problem Sensitivity
- Cost Tracking
- Signature Verification
- Microsoft Office
- Google Suites
- Japanese ( Native Level )
- Policies and procedures
- Staff Management
- Schedule optimization
- Verbal and written communication
Languages
Japanese
Native or Bilingual
English
Native or Bilingual
Timeline
Billing Coordinator
OpenSquare
01.2022 - Current
Mark-in Agent
Helena's Cleaners
09.2021 - 02.2022
Assistant Manager
Frolic Pet Services
05.2021 - 12.2021
Doggie Daycare Lead
Lazy Dog Crazy Dog
12.2019 - 03.2021
Lead Dog Handler
Our Best Friend Llc Doggie Daycare And Boutique
08.2018 - 07.2019
Front Desk Receptionist/Translator
Zero Tattoo Studio Yokosuka
03.2017 - 12.2017
Assistant Manager
McDonald's Japan
10.2015 - 01.2017
Assistant to the Executive Director
International Kids Family Yokosuka
09.2015 - 02.2018
High School Diploma -
Kashima Gakuen
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