Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Megan Skovinski

San Diego,CA

Summary

Skilled Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and a hard-working leader who is well-versed in mentoring and is comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes. All in the while is focused on providing excellent customer service and building relationships with them to give every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Operations Supervisor

Corbin Bowling Center
Tarzana, CA
05.2023 - 10.2023
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.
  • Guided employees in handling difficult or complex problems.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Trained new employees on proper job functions and company policies and procedures.
  • Developed strong relationships with customers by providing them with a welcoming and positive experience from start to finish.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Monitored sales transactions, corrected errors, and processed refunds.
  • Researched and updated customer records in database system.

Team Member

McDonald's
North Hollywood, CA
05.2019 - 09.2020
  • Provided customer service support to ensure satisfaction.
  • Assisted customers with product selection and ordering process.
  • Performed opening duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Greeted customers upon entering the store with friendly demeanor.
  • Participated in training sessions for new employees when needed.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.

Education

Associate of Arts - Baking And Pastry Arts

Johnson & Wales University - Denver
Denver, CO
11.2018

High School Diploma -

John Burroughs High School
Burbank, CA
05.2016

Skills

  • Customer Relations
  • Customer Service Expertise
  • Customer Complaint Resolutions
  • Staff Supervision
  • Staff Training
  • Team Leadership
  • POS System Operation
  • POS Systems
  • Payment Processing
  • Punctual and Reliable
  • Strong Work Ethic
  • Time Management
  • Punctual and Honest
  • Cleaning and Organization
  • Problem-Solving
  • Highly Motivated
  • Stocking and Organization
  • Heavy Lifting

Languages

English
Professional

References

References available upon request.

Timeline

Operations Supervisor

Corbin Bowling Center
05.2023 - 10.2023

Team Member

McDonald's
05.2019 - 09.2020

Associate of Arts - Baking And Pastry Arts

Johnson & Wales University - Denver

High School Diploma -

John Burroughs High School

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Megan Skovinski