Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Slanina

Chagrin Falls,OH

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Affiliats in Behavioral Health. Proven ability to enhance client satisfaction through efficient appointment scheduling and effective communication. Adept at cash handling and maintaining cleanliness standards, consistently delivering high-quality service and fostering positive relationships with clients.

Overview

20
20
years of professional experience

Work History

Server

Sharon James Cellars
08.2013 - 07.2024

House Cleaner

Self Employed
06.2015 - 08.2023
  • Learned and applied safe cleaning practices to maintain sanitary environments.
  • Utilized various cleaning tools and equipment to achieve optimal cleanliness.
  • Assisted in organizing supplies and maintaining inventory for cleaning tasks.
  • Adapted quickly to new routines and procedures to ensure efficient operations.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Emptied trashcans and transported waste to collection areas.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.

Receptionist

Affiliats in Behavioral Health
05.2009 - 07.2010
  • Managed front desk operations, ensuring efficient handling of incoming calls and visitor inquiries.
  • Scheduled appointments and coordinated client meetings to optimize time management for staff and clients.
  • Maintained accurate records of client interactions using electronic health record systems.
  • Assisted with billing processes, verifying insurance information to ensure timely payments.
  • Implemented office procedures that improved workflow efficiency and reduced wait times for clients.
  • Provided support to behavioral health professionals by preparing necessary documentation for client sessions.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.

Receptionist

Crossroada Chiropractic
05.2006 - 08.2009
  • Handled cash transactions and maintained sales and payments records accurately.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assisted in PT stretching and E Stem treatments
  • Preformed opening and closing duties.
  • Help facilitate employee conferences and vendor events

Dental Assistant

Dr. Wolf
03.2004 - 02.2006
  • Assisted in patient management and appointment scheduling to enhance office efficiency.
  • Prepared treatment rooms and sterilized instruments to maintain safety and hygiene protocols.
  • Supported dental procedures by providing chairside assistance and ensuring necessary tools were readily available.
  • Educated patients on post-operative care and oral hygiene practices to improve patient outcomes.

Education

Dental Assistant -

Akron Institute
Akron, OH

Nordonia High School
Macedonia OH

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Cleanliness standards
  • Team collaboration
  • Task prioritization

Timeline

House Cleaner

Self Employed
06.2015 - 08.2023

Server

Sharon James Cellars
08.2013 - 07.2024

Receptionist

Affiliats in Behavioral Health
05.2009 - 07.2010

Receptionist

Crossroada Chiropractic
05.2006 - 08.2009

Dental Assistant

Dr. Wolf
03.2004 - 02.2006

Nordonia High School

Dental Assistant -

Akron Institute

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