Megan Smith

Work History

WVU Dental

Morgantown, WV

02.2022 - Current

Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
Collected payments and pr-pays from customers
Imaged and scanned patient and registration documentation into electronic patient record via Axium.
Imaged and scanned patient and registration documentation into electronic patient record via Axium.
Explained financial responsibilities to patients as well as payment options

Rolling Racks BBQ

Oakland, MD

03.2021 - 12.2021

Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Used slow periods to restock supplies, ice, trays and delivery bags.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Tru South

Deep Creek Lake, MD

09.2020 - 03.2021

Trained team members on cash register operation and cash handling.
Quickly and accurately counted drawers at start and end of each shift.
Communicated with customers and team members to solve problems.
Operated POS cash register and equipment to collect payments.
Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assisted customers by answering questions and fulfilling requests.
Received and processed customer payments.
Restocked and organized merchandise in front lanes.
Processed checks, cash and credit purchases or refunds.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Unos Bar & Grill

Deep Creek Lake, MD

01.2020 - 10.2020

Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Answered customer questions about hours, seating and menu information.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Documented reservations and communicated changes to guests.
Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Watched dining area staff to evaluate server loads and calculate accurate wait times.

Devlers

Oakland , MD

04.2018 - 10.2019

Greeted incoming customers and provided reliable, friendly customer service.
Processed sales transactions for cash, debit and credit purchases.
Maintained menu knowledge to provide recommendations and answers to customer questions.
Provided details on seasonal flavor availability, ice cream source, allergens and specials.
Cleaned and maintained soft-serve ice cream dispensing equipment.
Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Accurately operated cash register to process customer payments.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.