Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Smith

Crum Lynne,PA

Summary

Dedicated Customer Service professional having a hospitality background with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience

Work History

Freelance Janitorial Services

Self Employed
01.2013 - Current
  • Provides cleaning services for 10+ clients a month.
  • Provides oversight and quality control for cleaning assignments
  • Conducts business process assessments and develops processes and estimates with clients for the successful management and execution of services.
  • Mopped, dusted, swept and cleaned dishes for up to residents and small businesses.
  • Provides an array of cleaning, sanitizing
  • Manages marketing campaigns on social media to increase client base.
  • Schedule client appointment and maintained all sales records.
  • Address customer feedback and complaints to maximize satisfaction and increase customer return.

Server/ Bartender

Ponzios Diner
03.2009 - 08.2014
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Call Center Representative

BPS Worldwide
05.2007 - 09.2012
  • Cold called prospective merchants for credit card processing services.
  • Qualified leads and scheduled customer appointments for outside sales team.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Managed inbound calls and sales inquiries related to products and programs.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Recorded contact information of customers and potential customers using Customer Relationships Management Software.
  • Followed up with customers to solicit further sales.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered 75+ calls daily, took messages, and transferred calls to correct individuals.

Education

N/A - Applied Health

Camden County College
Blackwood, NJ

General Studies

Washington Township High School
Sewell, NJ
06.2004

Skills

  • Assessing Needs
  • Daily Timekeeping
  • Task Prioritization
  • Cost Estimation
  • Cleanliness Standards
  • Maintain Records
  • Data Entry
  • Customer Communication
  • Problem-Solving Skills
  • Call Control Skills
  • Call Center Operations
  • Customer Interaction

Timeline

Freelance Janitorial Services

Self Employed
01.2013 - Current

Server/ Bartender

Ponzios Diner
03.2009 - 08.2014

Call Center Representative

BPS Worldwide
05.2007 - 09.2012

N/A - Applied Health

Camden County College

General Studies

Washington Township High School

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Megan Smith