Megan Smith
Summary
Attentive and enthusiastic individual with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive and engaging learning environments for all children. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
9
9
years of professional experience
Work History
Lead Customer Service Representative
Galmarini Enterprise/ Giant Eagle
03.2020 - Current
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Planned schedules and workflows based on expected customer demands.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
Occasional Babysitter
Jenny Grossman
06.2015 - 09.2019
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Assisted children with homework assignments and special projects across different subjects.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Substitute Teacher
Dassa Mckinney
09.2023 - Current
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Strengthened parent-teacher communication through proactive outreach via conferences, phone calls, and email updates on student progress.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Education
Bachelors - Early Childhood Education And Special Education
Slippery Rock University of Pennsylvania
Slippery Rock, PA12.2023
High School Diploma -
Slippery Rock Area High School
Slippery Rock, PA06.2019
Skills
- Classroom Management
- Age- Appropriate Lesson Planning
- Team Performance
- Complaint Resolution
- Trainer Mentoring
- Exercise and Outdoor Activities
- Behavior Redirection
- Managing Routines
- Emotional Development
- Enrichment Activities
- Educational Strategies
- Child CPR
- Help desk
- Training Materials
- Service recommendations
Teaching experience
Artman Elementary in Hermitage- October 2022
Hillview Elementary in Grove city- Math Buddies- March 2023
Musser Elementary in Sharon- Reading Buddy- October 2022
Broad street in Butler- Block 1 Field- March 2022
Dassa McKinney in West Sunbury-Block 2 Field, and Science lesson- November 2022
Slippery rock elementary school- TADA, 2015-2019
Moraine in Prospect TADA, 2015-2019
Slippery rock Middle school- TATU, 2015-2019
Slippery rock High school- IUS, 2015-2019
Mercer- Science lesson - October 2022
Dassa McKinney in West Sunbury- Student teaching/ Long term Substituting- August 2023- May 2024
Volunteer
Girl scouts of America- from 2008- 2019
Ambassador from 2017-2019
Created lessons and read through required materials to create fun and engaging activities.
Maintain proper safety for all swimmers and all during archery activities.
Timeline
Substitute Teacher
Dassa Mckinney
09.2023 - Current
Lead Customer Service Representative
Galmarini Enterprise/ Giant Eagle
03.2020 - Current
Occasional Babysitter
Jenny Grossman
06.2015 - 09.2019
Bachelors - Early Childhood Education And Special Education
Slippery Rock University of Pennsylvania
High School Diploma -
Slippery Rock Area High School
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