Megan Smith

Remote sales platform - Zoom
Travel software "access" (Arrivia) through private memberships
Relationship building through trust and excitement to generate sales through "today only" closing skills
Ability to showcase the travel website and peek client interest in compelling ways Helped drive positive customer experiences by building relationships, exhibiting empathy and providing solutions to needs.
Met aggressive sales volume and profitability goals through tenacious follow up and service.
Maintained up-to-date knowledge about products and promotions.
Addressed customer complaints and questions to increase satisfaction.
Pueblo Bonito Sunset Beach Golf & Spa Resort Cabo San Lucas, Mexico Sales Associate Oct 2021 ‐ Nov 2022
Tour generation (create interest) potential new members of the resort property (Real Estate & Private Residence Club) Quivira development

Tour generation (create interest) potential new members of the resort property (Real Estate & Private Residence Club) Quivira development

Analyzed client interests to tailor ownership benefits for opportunities to close deals. Offered incentives to generate referral leads from satisfied property owners. Discussed ownership program with guests to prospect new clientele.
Monitored contract processing to minimize rescission decisions.
Highlighted the features and strengths of each service to lock in new customers and consistently meet revenue targets.
Stayed up to date on company's service offerings, policies and procedures to give each customer best possible service.

Prepared for and participated in new client meetings.
Accepted high phone call volume to communicate with clients.
Built, supported and maintained client portal and CRM application.
Verified and documented client database information and client guidelines in system. Handled customer contact for incoming calls and new referrals.
Qualified customers' interest levels by building trust through conversation and using provided scripts.
Contributed to weekly meetings for project work.
Scheduled, confirmed and qualified sales leads.
Engaged in event planning process to effectively coordinate sales' detail.
Attended "BTI " company events, networking with clients for up-grade sales opportunities.

Researched and monitored client buying trends for appropriate marketing strategies. Issued actionable feedback, shared best practices and served as advocate and information source to support company initiatives.
Collaborated with sales teams to develop and implement lead-generation strategies. Created and implemented specialized marketing plans to support core growth opportunities.
Liaised with internal lines of business, external agencies and vendors to achieve marketing objectives.
Answered phone calls to proactively assist customers with product questions and concerns.
Served as consultant to facility and operations to drive business development.

Researched and monitored client buying trends for appropriate marketing strategizing.
Issued actionable feedback, shared best practices and served as advocate and information source to support company initiatives.
Collaborated with sales teams to develop and implement lead-generation strategies. Created and implemented specialized marketing plans to support core growth opportunities.
Liaised with internal lines of business, external agencies and vendors to achieve marketing objectives.

Answered phone calls to proactively assist customers with product questions and concerns.
Served as consultant to facility and operations to drive business development.

Identified client needs and made suitable product and service recommendations to meet requirements.
Conversed with clients to determine destinations, financial considerations and hotel and attractions preferences.
Presented customers with recommendations and advice on travel accessibility concerns.
Used knowledge of travel destinations and accommodations to help clients become timeshare owners.
Customized available packages to match customers' financial means and required accommodations.june

Helped shape brand positioning and narrative to target proper audience.
Tracked daily content and marketing promotions to determine success or failure and better understand hotel guests behavior.
Recruited and hired talent to add depth and further success to marketing team.
Led meetings with marketing personnel, evaluating program activities and success of marketing initiatives.
Assisted with development and implementation of marketing budgets and plans. Developed strategies to translate goals into marketing campaigns and targets.

Offered incentives to generate referral leads from satisfied property owners.
Analyzed client interests to tailor ownership benefits for opportunities to close deals. Supported owner requests with pricing, property descriptions and appointment setting.
Exceeded sales goals utilizing generated leads.
Discussed ownership program with guests to prospect new clientele.
Shared information about property and local area amenities, attractions and restaurants.
Trained associates on customer service standards and concierge procedures.
Secured coveted dinner reservations and tickets for business and non-business guests. Received questions and service requests for direct handling or routed individuals to correct department for assistance.
Assisted community team with scheduling, planning and organized activities and programs.