Megan Smith
Hillsboro
Summary
Driven professional with a proven track record at Northpointe Bank, enhancing loss mitigation efficiency and customer satisfaction. Excelled in streamlining processes, leveraging expertise in foreclosure prevention, and demonstrating exceptional communication skills. Achieved significant improvements in case management and repayment plan negotiations, showcasing multitasking abilities and a results-oriented approach. Professional with proven track record in loss mitigation. Skilled in risk assessment, financial analysis, and problem-solving to drive significant impact. Strong focus on team collaboration and adaptability to evolving needs. Renowned for reliability and achieving results.
Overview
5
5
years of professional experience
Work History
Loss Mitigation Analyst
Northpointe Bank - Remote
01.2021 - Current
- Enhanced loss mitigation efficiency by streamlining workflow processes and implementing effective case management strategies.
- Managed a caseload of complex loan modification, deferral, and partial claim requests, effectively prioritizing tasks to meet deadlines without compromising quality or accuracy.
- Maintained professional knowledge of industry trends, investor updates, and regulations in order to provide guidance on best practices for loss mitigation efforts.
- Analyzed portfolio data to identify trends and opportunities for process improvements within the loss mitigation department.
- Extension knowledge of computer systems including but not limited to; First American, FNMA, FHLMC, FHA, VA, Excel, Sagent, MERS, Neighborhood watch, Latitude, Outlook.
- Creating and updating job aides.
Collections Specialist
Northpointe Bank - Remote
11.2020 - 01.2021
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Collected hardship documents for borrowers seeking hardship assistance.
Homeowners Assist. Customer Care Specialist
Fifth Third Bank
12.2019 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Analyzing hardships to present the case effectively to Loss mitigation.
Education
High School Diploma -
Miamisburg Highschool
Miamisburg, OH05.2011
Skills
- Foreclosure Prevention
- Loan Modification, Deferrals, Partial Claims
- Short Sale Processing
- Repayment Plans
- Collections experience
- Mortgage servicing understanding
- Multitasking Abilities
- Excellent Communication
Accomplishments
Recognized by the CEO of Fifth Third bank for achieving the top amount of inbound calls when COVID initially impacted our customers.
Timeline
Loss Mitigation Analyst
Northpointe Bank - Remote
01.2021 - Current
Collections Specialist
Northpointe Bank - Remote
11.2020 - 01.2021
Homeowners Assist. Customer Care Specialist
Fifth Third Bank
12.2019 - 11.2020
High School Diploma -
Miamisburg Highschool
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