Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan A. Smith

Mill Creek,Washington

Summary

Experienced, efficient individual seeking a role in warehouse operations. Strong analytical skills with a background in lean methodology. Proven ability to obsess over customers and practice diplomacy. Positive team player utilizing creative and innovative methods to safely get the right information, people, and materials together at the right place and time. Very competent in all aspects of Microsoft Word, Excel, Project, Visio and PowerPoint.

Overview

21
21
years of professional experience

Work History

HR Partner

Amazon
06.2020 - 07.2025
  • Served as a trusted advisor to managers and associates across multiple departments, providing expertise in policy interpretation, conflict resolution, and performance management.
  • Led end-to-end investigations, documented findings, and advised on disciplinary actions in compliance with Amazon standards and legal guidelines.
  • Used HR metrics and data dashboards to identify trends, reduce attrition, and support business decisions on hiring, promotions, and engagement.
  • Drove employee engagement through recognition programs, surveys, focus groups, and site-wide communication strategies.
  • Facilitated new hire onboarding, internal mobility processes, and exit interviews to ensure a smooth employee lifecycle.
  • Coached frontline leaders on communication, feedback, and development planning to improve leadership effectiveness.
  • Supported organizational change management, including restructuring, shift realignment, and COVID-related safety protocols.
  • Partnered with Learning, Ops, and Safety teams to implement site-specific HR initiatives aligned with Amazon’s core leadership principles.

HR Staffing Coordinator

Amazon
06.2019 - 06.2020

AMZL Learning Coordinator

Amazon
06.2018 - 06.2019
  • Facilitates all onboarding tasks for DSE5 including permissions, training and badge issuing.
  • Track performance, assesses developmental need and implements adherence to SOP.
  • Understands daily production goals and coordinates training program based on site need.

Delivery Station Liaison

Amazon
10.2017 - 05.2018
  • Handled all customer escalations, and able to deep dive and troubleshoot delivery issues with customers to deliver on customer promises.
  • Continually maintained Positive Response Rates of >90%.
  • Designed and developed the training program for all new DSL hires, composed a new employee orientation program and participated in training with team managers.

Warehouse Associate

Amazon Fresh
02.2017 - 10.2017
  • Helped move operations from SEA8 and launch BF16.
  • Frequently recognized as a top performer who required minimal supervision.

Account Manager

Philips Healthcare
01.2005 - 08.2014
  • Frequently commended for top sales performance.
  • Completed a Greenbelt project that contributed to over $4 million in increased revenue in Q409.
  • Formally presented to all levels of Hospital Leadership including C suite.
  • Used SAP, Salesforce and Microsoft Office programs.
  • Helped create new processes that streamlined processing of internal contracts, allowing service to recognize revenue from equipment sales rapidly.

Education

Plastics Engineering Technology -

Western Washington University

Green Belt Certification - undefined

Philips Healthcare Accredited GB Program

Skills

  • Background in Six Sigma project management
  • Solves problems and analyzes issues
  • Drives for results
  • Communicates powerfully and prolifically
  • Develops others

Timeline

HR Partner

Amazon
06.2020 - 07.2025

HR Staffing Coordinator

Amazon
06.2019 - 06.2020

AMZL Learning Coordinator

Amazon
06.2018 - 06.2019

Delivery Station Liaison

Amazon
10.2017 - 05.2018

Warehouse Associate

Amazon Fresh
02.2017 - 10.2017

Account Manager

Philips Healthcare
01.2005 - 08.2014

Green Belt Certification - undefined

Philips Healthcare Accredited GB Program

Plastics Engineering Technology -

Western Washington University

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