Megan Smith
Granbury,TX
Summary
I am strongly motivated and detail-oriented with excellent financial, personnel, and clerical skills with over 10 years experience in customer service
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
Delta Medical
02.2024 - 05.2024
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Increased office efficiency by implementing a centralized digital document management system
- Served as point of contact for building maintenance issues coordinating repairs promptly
Caretaker
Denver Burt
06.2018 - 08.2020
- Provided compassionate care ensuring comfort and safety in daily activities.
- Assisted with personal hygiene, meal preparation, and medication management.
- Monitored health conditions and reported changes to healthcare professionals promptly.
- Implemented engaging activities to enhance social interaction and physical well-being.
- Maintained accurate records of activities and incidents.
- Managed medication schedules to ensure timely and accurate administration.
- Organized weekly social activities and outings.
- Performed daily routines and activities including meal preparation, medication reminders, and hygiene assistance.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
Office Manager
O3SC
06.2018 - 08.2020
- Effectively managed costs and billing, as well as financial discrepancies, by using Quickbooks software to organize account information.
- Invoices are entered into an Excel spreadsheet.
- All employee files, training files, and confidential files were created and maintained by me.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Was in charge of both the computer and physical filing systems.
- Completed 6 employees' weekly payroll.
- Answered all incoming e-mails, phone calls, and website inquiries.
- Incoming calls were received, screened, and routed by me.
- All office supplies, including ink cartridges, toner, and paper, were ordered.
- Trained all new employees in office procedures, job descriptions and job expectations
Account Manager
Heartland Tan
01.2013 - 01.2018
- Used a consultative sales approach to understand customer needs and make relevant recommendations.
- Educated customers about promotions to increase sales.
- Answered customer calls promptly to avoid long wait times on hold.
- Promoted available products and services to customers during service, account management, and order calls.
- Dealt with a wide range of customer service, operational, and administrative tasks every day.
- Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution.
- Consistently exceeded sales and product add-on quotas on a daily basis.
- Used a variety of techniques such as cold calling, prospecting, and networking to land new customers and penetrate new markets.
- Quickly investigated and resolved customer complaints and inquiries.
Office Manager/Bookkeeper
Alvin Glass & Mirrors
01.2008 - 07.2011
- In charge of day-to-day operations and equipment.
- Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
- Worked with the parts department to get the parts I needed.
- All of the company's insurance renewals were completed by me, including property, workers' compensation, general liability.
- Ensured that projects were completed quickly and successfully.
- Completed the work outlined on the repair order with efficiency and accuracy.
- Kept track of all company inventory.
- Noted completed repairs, any additional repairs that were needed, and any parts that needed to be ordered on the service call ticket.
- Provided excellent and professional service to ensure guest satisfaction
Education
Basics - Accounting
Ashford University
Skills
- Accounting
- Bookkeeping
- Caregiving/Working with people with disabilities
- Performance management
- Medical administrative support
- Patient interaction
- Interviewing
- Maintaining patient confidentiality
- Long term care experience
- Schedule management
- Medical office management
- Phone reception
- Data entry
- Accounting and finance experience
- Accounts payable/receivable
- Front desk
- Calendar management
- Appointment scheduling
- Confidential information handling
- Store management
- Customer service
- Sales support
- Sales & B2B sales
- Retail management
- Employee evaluation
- Payroll
- Administrative tasks
- Team management
- On-the-job training
- Office manager experience
- Multi-line phone systems
- Conflict resolution
- Estimation for commercial construction
- Commercial construction
- Construction
- Construction painting
- Travel planning
Certification
- Driver's License, Non-CDL Class C
- Food Handler Certification
- TABC Certified
- CPR Certification
Languages
English
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Driving License: Non-CDL Class C
- Work Permit: Authorized to work in the US for any employer
Timeline
Office Manager
Delta Medical
02.2024 - 05.2024
Caretaker
Denver Burt
06.2018 - 08.2020
Office Manager
O3SC
06.2018 - 08.2020
Account Manager
Heartland Tan
01.2013 - 01.2018
Office Manager/Bookkeeper
Alvin Glass & Mirrors
01.2008 - 07.2011
Basics - Accounting
Ashford University