Megan Smith
Oklahoma City,OK
Summary
Dedicated administrative assistant with a proven track record in coordinating tasks and enhancing operational efficiency. Known for exceptional problem resolution and time management skills, contributing to streamlined processes and customer satisfaction. Excellent communicator who values building relationships with colleagues and clients.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Hospice of Wichita Falls
Wichita Falls, Texas
09.2024 - 04.2026
- Supported office operations by coordinating daily administrative tasks efficiently.
- Maintained and enhanced filing systems for physical and electronic documents to ensure accurate and confidential record-keeping.
- Communicated effectively with families to provide essential support and information.
- Summarized and analyzed data from multiple sources to create detailed documents and high-level presentations.
Fulfillment Lead
Dear Heart Designs
Wichita Falls, Texas
08.2023 - 08.2024
- Supervised daily fulfillment operations, achieving timely order processing and increasing customer satisfaction.
- Managed inventory levels, ensuring stock availability and optimizing storage organization.
- Trained new team members on fulfillment procedures, enhancing team efficiency and reducing onboarding time.
Mortgage Loan Servicer
American National Bank and Trust
Wichita Falls, Texas
12.2021 - 01.2023
- Delivered exceptional customer service, resolving inquiries and issues for borrowers, lenders, investors, and other entities in mortgage servicing.
- Handled payoff requests, subordinations, and insurance cancellations promptly.
- Coordinated communication and financial processes between lenders and third-party service partners to ensure alignment and efficiency.
- Documented all loan servicing activities meticulously to support compliance and audit readiness.
Retail Associate
M. Lynne Designs
Wichita Falls, Texas
06.2019 - 12.2023
- Assisted customers in locating products and provided tailored recommendations to enhance shopping experience.
- Processed payments and handled exchanges, returns, and refunds per company policy to ensure customer satisfaction.
- Managed inventory levels and restocked merchandise on sales floor to maintain product availability.
Education
BBA - Ecomonics And Accounting
Midwestern State University
Wichita Falls, TX05-2022
Skills
- Verbal and written communication
- Client support and issue resolution
- Microsoft Office proficiency
- Document management and optimization
- Report generation and analysis
- Time management and organization
Timeline
Administrative Assistant
Hospice of Wichita Falls
09.2024 - 04.2026
Fulfillment Lead
Dear Heart Designs
08.2023 - 08.2024
Mortgage Loan Servicer
American National Bank and Trust
12.2021 - 01.2023
Retail Associate
M. Lynne Designs
06.2019 - 12.2023
BBA - Ecomonics And Accounting
Midwestern State University