Megan Southerland
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Behavioral health professional with demonstrated expertise in behavior analysis and intervention strategies. Proven ability to work collaboratively with multidisciplinary teams to achieve measurable outcomes. Skilled in data collection, patient interaction, and implementing individualized treatment plans. Reliable and adaptable, consistently meeting evolving needs of clients and team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Inner Circle Autism Network
03.2025 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
Behavioral Technician
Behavioral Innovations
11.2024 - 03.2025
- Implement treatment plans: Use positive reinforcement techniques to help clients learn new skills and improve social, communication, and learning skills
- Observe and record behavior: Collect data on behavior and document progress
- Provide one-on-one care: Assist clients with daily activities, such as waking up, eating, and using the bathroom
- Coordinate with others: Collaborate with health professionals and family members to ensure adequate care
- Analyze progress: Use graphs to identify trends, patterns, and areas of improvement
- Make data-driven decisions: Modify intervention strategies to maximize the client's success
Operations Lead
Sephora inside Kohl's
11.2023 - 11.2024
- Set up designed displays to be engaging, and memorable store experiences for shoppers.
- Completed efficient store resets to prepare the store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Managed timely and effective replacement of damaged or missing products.
- Stocked shelves to match planogram images and instructions.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Receptionist
Novella Salon and Spa
05.2022 - 04.2023
- Developed relationships with guests to meet client needs and encourage repeat service.
- Consistently kept the reception area clean and tidy and maintained a presence at the desk area.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Listened closely to customer complaints and responded appropriately to issues.
- Escorted clients to spa areas, treatment rooms, and offices.
- Handled payments and processed credit card transactions.
- Updated customer records and maintained accurate client information.
- Routed incoming mail and messages to relevant personnel without delay.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Daycare Teacher
Cornerstone Child Enrichment Center
02.2022 - 05.2022
- Engage with children on an individual basis to build positive relationships and promote learning.
- Increased educational exposure and knowledge by participating in instructor-oriented workshops.
- Fostered student curiosity and interest through creative hands-on activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Established positive relationships with students and families.
Server
Soda Pops Diner
10.2020 - 04.2021
- Displayed enthusiasm and promoted excellent service to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep the dining room and work areas clean.
- Worked with a POS system to place orders, manage bills, and handle complimentary items.
Lifeguard
Northwest Pool Management
05.2019 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Monitored safety of guests in and around the swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
High school diploma -
Westmoore High School
Oklahoma City, OK05.2023
Skills
- Safety compliance
- Appointment Coordination
- Customer Relationship Management
- Product Sales
- Operations Support
- 5 years with Microsoft Office; Microsoft Word, Excel and PowerPoint
- Behavior modification techniques
- Behavioral intervention plans
- Conflict de-escalation
- Emergency response
- Team collaboration
Certification
- RBT - Registered Behavior Technician
- Registered Behavioral Technician Training - 40 hour coursework/ 3 month in person training during coursework
- First Aid CPR AED
Timeline
Registered Behavior Technician
Inner Circle Autism Network
03.2025 - Current
Behavioral Technician
Behavioral Innovations
11.2024 - 03.2025
Operations Lead
Sephora inside Kohl's
11.2023 - 11.2024
Receptionist
Novella Salon and Spa
05.2022 - 04.2023
Daycare Teacher
Cornerstone Child Enrichment Center
02.2022 - 05.2022
Server
Soda Pops Diner
10.2020 - 04.2021
Lifeguard
Northwest Pool Management
05.2019 - 09.2019
High school diploma -
Westmoore High School
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