Megan Southwick
Kissimmee,FL
Summary
Committed and professional individual dedicated to delivering exceptional customer service and executing events to the highest standards. Possesses extensive knowledge and experience in budgeting, publicity, event promotion, and vendor management. Skilled in problem-solving, consistently finding effective solutions to ensure successful event outcomes.
Overview
16
16
years of professional experience
Work History
Services Assistant - Disney Fairy Tale Weddings
WALT DISNEY WORLD RESORT
01.2018 - Current
- Coordinate and implement logistics for weddings of all sizes
- Handle contracts, billing, room blocks, food and beverage, audio visual, entertainment, theme park events, theme park tickets, transportation, and all logistics
- Build and maintain positive relationships with clients and partners, internally and externally, using resources and influencing partners, to provide client solutions
- Maintain confidential information
- Service Weddings with a high level of complexity and be knowledgeable of all products and services
- Approach problems across multiple teams in creative ways to achieve desired outcomes
- Collaborate with a multitude of clients, both internal and external, and clearly articulate needs to bring forward solutions for partners and clients.
Day of Assistant - Disney Fairy Tale Weddings
WALT DISNEY WORLD RESORT
- Coordinate day of events for Disney Fairy Tale Weddings, including Ceremonies, Receptions, Dessert Parties, Rehearsals, Welcome and Farewell Parties
- Work across numerous Lines of Business to ensure events transpire according to BEO
- Greet & welcome Bridal Couple, Wedding Party, & Families to rehearsal, pre-photos, Ceremony, and Receptions
- Prepare locations in accordance to BEO and Wedding Planner specifications
- Be Proactive and diffuse situations while remaining calm under pressure in high stress situations
- Exceed couple's and Planners expectations by anticipating their needs.
HotSos Coordinator and Bell Desk Expeditor
Front Services
- Monitor trends by reporting and displaying service delivery times
- Communicate to increase effectiveness of Bellstand by preparing timely reports with the most current metrics
- Manage and coordinate Front Service Operations and communicate with all departments.
Guest Service Agent and Consider it Done Team Trainer
Front Office
- Managed outbound calls to future guests arriving on ICE! Packages with regards to room upsells & restaurant reservations
- Train new and current Stars on systems, procedures, and flawless service
- Answering multi-line phones in a timely manner and assisting potential guests with questions
- Trained on HOT SOS, Extend, and Concierge Assistant.
Special Event Coordinator and Administrative Assistant
Puff 'n Stuff Catering Company
01.2017 - 01.2018
- Support Special Event Planner; manage client database; assist with client communication; create Diagrams in AllSeated
- Assist in the creation of SEOs (Special Event Orders) with strong attention to detail and correct order input into CATEREASE
- Manage A/R and A/P for clients and vendors; process payments in CATEREASE/VANTIV; complete all rental PO's and cost summaries
- Contact potential and past clients regarding upcoming catering opportunities
- Attend Production meetings with multiple departments to ensure seamless events
- Attend client meetings; tastings; ensure site visits are performed prior to event.
Convention Services- Event Management Administrative Assistant
GAYLORD PALMS RESORT AND CONVENTION CENTER
01.2012 - 01.2015
- Support Convention Service Managers; Manage Checkbooks, Calendars, Contacts; Create Group Binders and Folders
- Proficient in CI/TY - room sets, functions, EO distribution, diagrams
- Coordinate and communicate details for Conference Plannings, Sales Concessions, Amenities, Transfers, VIPs/Celebrities, Tie Downs, Post-Cons, and Group Resumes
- Proactively resolve potential issues for Clients, Managers, and other departments
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
- Wedding and Event Management
- Microsoft Office XP, '07
- Coordinate Group Logistics.
Coordinator for Main Street Operations - MAGIC KINGDOM Park
WALT DISNEY WORLD RESORT
01.2009 - 01.2013
- Hard Ticket Events Coordinator of Operations
- Grad Nights '10 and '11, Night of Joy '10 and '11
- Mickey's Not So Scary Halloween Parties and Very Merry Christmas Parties
- Established new communication tools for Cast
- Partnered with other Lines of Business
- On Boarding and training of new Coordinators for events
- Created and presented new tools through Publisher, Excel, and Power Point
- Managed Safety Committee, Fundraising Committee, and Breakroom Show Quality
- Responsible for daily operations and staffing concerns
- Main Street Operations
- Operated and trained Main Street Attractions: Steam Trains, Parade Audience Control, Park Greeter, Sorcerers of the Magic Kingdom and Town Square Theater
- Opening Trainer and Coordinator for Town Square Theater and Sorcerers of the Magic Kingdom
- Controlled Guest Flow Entrance, Exit, and during parade times.
Education
Bachelor of Science - Resort & Hospitality Management/ Event Management
FLORIDA GULF COAST UNIVERSITY
Fort Myers, FL01.2009
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Problem Resolution
Timeline
Services Assistant - Disney Fairy Tale Weddings
WALT DISNEY WORLD RESORT
01.2018 - Current
Special Event Coordinator and Administrative Assistant
Puff 'n Stuff Catering Company
01.2017 - 01.2018
Convention Services- Event Management Administrative Assistant
GAYLORD PALMS RESORT AND CONVENTION CENTER
01.2012 - 01.2015
Coordinator for Main Street Operations - MAGIC KINGDOM Park
WALT DISNEY WORLD RESORT
01.2009 - 01.2013
Bachelor of Science - Resort & Hospitality Management/ Event Management
FLORIDA GULF COAST UNIVERSITY
Day of Assistant - Disney Fairy Tale Weddings
WALT DISNEY WORLD RESORT
HotSos Coordinator and Bell Desk Expeditor
Front Services
Guest Service Agent and Consider it Done Team Trainer
Front Office
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