Megan Spencer
Avon
Summary
- Ambitious receptionist offering 4 years of experience in customer-facing administrative roles. Displaying key strengths in communication and Flexibility. Ready to enhance company image by providing friendly, effective services to a number of customers.
- Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
- Flexible hard worker ready to learn and contribute to team success.
- Patient Care Nursing Assistant supports nursing staff in treatment and care of patients by assisting with daily life activities, transportation, cleanliness and performing basic nursing procedures taught during training and certification program. Identifies individual therapeutic requirements to care for personal needs, safety and comfort of patients and promotes positive physical, social and psychological environment. Practices medical asepsis, respects dignity and privacy with patient and family and maintains objectivity during patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Nurse Assistant
University Hospitals of Cleveland
05.2024 - Current
- Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members.
- Demonstrated strong interpersonal and communication skills with patients, families, and healthcare teams; consistently utilized electronic health records for accurate documentation, ensured continuity of care in a large teaching hospital, and was recognized for exceptional organization, attention to detail, and a dependable work ethic.
- Delivered patient care activities under the direction of Registered Nurses, including ADLs, vital signs, intake & output monitoring, 12-lead ECG, bladder scans, hygiene, labs, glucometer testing, applications of restraints in needed, insertion of catheters, and post mortem care.
- Proficient in the use of population specific care tools in medical equipment such as wheelchairs, EKG machines, and patient assistive devices.
- Recognized patient and family reactions to hospitalization, illness, procedures and staff and initiated supportive measures.
Chiropractic Assistant Manager
FreezePlay Chiro & Cryo
03.2021 - 08.2022
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures, treatments, and advice on self-care, and the physician's instructions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Sanitized, restocked, removed used linens, and organized exam rooms and medical equipment.
- Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
- Performed front desk duties, including answering phones, scheduling appointments, preparing charts and pre-admission consent forms, and greeting patients and ordering supplies.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared patients for examinations, taking vital signs and updating medical histories.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Printed and filed examination data records according to HIPAA patient standards.
- Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
- Positioned patients for optimal comfort prior to procedures.
- Assisted back office patient processes to reduce office wait times.
Supervisor
BJ's Wholesale Club
08.2018 - 08.2020
- Supervised and led front-end operations (cashiers, self-checkout, membership desk), ensuring smooth workflow and high-quality member service.
- Oversaw performance metrics for membership acquisition, retention, and loyalty using tools such as Cashier Observation Forms, Productivity Boards, and membership reports.
- Established and enforced clear goals to keep employees working collaboratively.
- Managed POS systems, processed payments (cash, check, cards), issued refunds/credits, and maintained transaction accuracy.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Encouraged team engagement and performance through recognition, consistent feedback, and structured training aligned with club standards and company policies.
- Developed position rotation to support continuous improvement and operator development.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cross-trained in multiple store roles to maximize operational knowledge.
Sales Associate
Gordon Food Service
01.2018 - 08.2018
- Delivered superior customer service in a dynamic, fun retail environment, ensuring every day brought a fresh set of challenges and learning opportunities.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Operated effectively both independently and as part of a team, managing tasks such as stocking, cashier duties, and food preparation with efficiency.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Met merchandise processing standards and maintained organized and accessible work area.
- Built trusting relationships with customers by making personal connections.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Receptionist
Above and Beyond, Vermilion
03.2016 - 08.2018
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Pulled and organized requested documentation.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collected checks, cards and cash payments, processed transactions and updated relevant records.
- Made onsite sales calls to prospective customers to help the store get the deals.
- Met or exceeded sales goals and worked as team player in supporting other sales.
Education
Associate of Arts - Legal Studies
Florida Gulf Coast University
Fort Myers, FL08-2022
Associate of Science - Psychology
Florida Gulf Coast University
Fort Myers, FL08-2022
MBA - Business Administration
Bowling Green State University
Bowling Green, OH12-2023
Skills
- Inventory restocking and oversight
- Telephone etiquette
- Effective written and verbal communication
- Recordkeeping
- Healthcare knowledge
- Charting expertise
- Data entry
- Proper sterilization techniques
- Patient scheduling
- Professional bedside manner
- Multi-line telephone skills
- Organization and efficiency
- Tech-savvy
- Document control
- Goal-oriented
- Processes and procedures
- Lead generation
- Healthcare ethics
- First aid and CPR
- Wound care management
Certification
Basic Life Support (BLS)
Languages
English
Native or Bilingual
Timeline
Patient Care Nurse Assistant
University Hospitals of Cleveland
05.2024 - Current
Chiropractic Assistant Manager
FreezePlay Chiro & Cryo
03.2021 - 08.2022
Supervisor
BJ's Wholesale Club
08.2018 - 08.2020
Sales Associate
Gordon Food Service
01.2018 - 08.2018
Receptionist
Above and Beyond, Vermilion
03.2016 - 08.2018
Associate of Arts - Legal Studies
Florida Gulf Coast University
Associate of Science - Psychology
Florida Gulf Coast University
MBA - Business Administration
Bowling Green State University
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