Megan Spencer-Neal

• Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
• Increased restaurant revenue by upselling menu items and promoting daily specials.
• Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
• Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Relocated to new location for one month to help open Char bar in a new location. Training servers, bartenders, managers on procedures to insure a smooth, successful shift regarding company policies.

• Boosted teamwork among servers through facilitating regular team-building exercises and group discussions.
• Improved customer satisfaction ratings by consistently monitoring server interactions and providing constructive feedback.
• Mentored struggling servers, providing personalized coaching sessions to improve their skill sets and confidence levels.
• Enhanced server performance by conducting comprehensive training sessions on corporate policies and procedures.

• Maintained clean, safe, and well-organized patient environment.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
• Improved client satisfaction by providing personalized care and attention to their unique needs.
• Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.

• Ensured smooth restaurant functions with effective team communication and coordination among staff members.
• Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
• Maintained high standards of cleanliness, consistently passing health inspections with top scores.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Exercised composure under pressure and in escalated customer service scenarios.