Megan Spoerl
Scarborough
Summary
Client Services Specialist with over five years of experience supporting advisors and clients in an independent financial planning environment. Skilled in client relationship management, new business processing, compliance documentation, and workflow optimization. Known for delivering exceptional service, ensuring operational accuracy, and maintaining strong partnerships with broker/dealer, custodian and contra firms.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Services Specialist
Pine Harbor Advisors
South Portland
10.2021 - Current
- Process brokerage and advisory new business, including account openings, transfers, and service requests ensuring accuracy and full compliance with firm, broker/dealer and regulatory standards.
- Serve as the primary point of contact for nearly all client inquiries, handling approximately 95% of inbound calls and delivering prompt, accurate service to enhance client satisfaction and retention.
- Maintain detailed compliance logs and blotters, adhering to FINRA regulations and internal audit requirements
- Execute a wide range of transactions, including contributions, distributions, RMDs and the set up of all standing, automated and periodic instructions
- Manage, update, and optimize the CRM workflows to support advisor operations, improve efficiency, and maintain accurate client records
- Coordinate with contra firms to facilitate transfers (ACAT and non-ACAT), ensuring timely and accurate movement of assets in the broker/dealer
- Prepare comprehensive meeting materials, including reports, statements and planning documents
- Assist state and school retirement plan participants with enrollment, ongoing service needs and plan-specific requirements in addition to servicing firm clients
Area Sales Manager
Performance Foodservice
Augusta
01.2017 - 10.2021
- Demonstrated ability to penetrate existing accounts and expand territory through lead generation
- Conferred with merchants and developed partnerships to capitalize on new sales opportunities
- Maintained thorough knowledge of company products and services in order to sell effectively
- Measured key performance indicators, tracked weekly and quarterly volume and revenue figures to meet targets
Territory Manager
US Foods
Seabrook
08.2012 - 01.2017
- Represented the company’s brands and initiatives through sales presentations, product knowledge and overall passion to deliver excellent customer experience
- Managed customer accounts, enabling consistent attainment of sales goals
- Prospected new business and analyzed sales potential to develop effective sales opportunities and call plan
- Assisted customers by assessing individual needs and suggesting appropriate product solutions
Administrative Assistant
DSL Financial Services/LPL
Poughkeepsie
08.2009 - 08.2011
- Directed customer inquiries to relevant departments, enhancing resolution efficiency and satisfaction
- Prepared detailed reports for broker/dealer client meetings and seminar presentations
- Maintained inventory for administrative supplies, preventing shortages and ensuring availability
- Coordinated office materials through management of physical and digital files, updating reports regularly
Education
Bachelors Degree - Hospitality Management
The Culinary Institute of America
Hyde Park, NY12.2005
Associates Degree - Culinary Arts
The Culinary Institute of America
Hyde Park, NY05-2004
Skills
- Client Relationship & Service Excellence
- Regulatory & Compliance Support
- Advanced Time Management & Multitasking
- Operational Support & Workflow Coordination
- Office & Technology Systems Expertise
Certification
- Maine Life Producer, Maine Bureau of Insurance, 04/01/22
- Notary Public
- Securities Industry Essentials, FINRA, 09/01/21
Timeline
Client Services Specialist
Pine Harbor Advisors
10.2021 - Current
Area Sales Manager
Performance Foodservice
01.2017 - 10.2021
Territory Manager
US Foods
08.2012 - 01.2017
Administrative Assistant
DSL Financial Services/LPL
08.2009 - 08.2011
Bachelors Degree - Hospitality Management
The Culinary Institute of America
Associates Degree - Culinary Arts
The Culinary Institute of America