Megan Spong

Giadas Trattoria

09.2021 - 07.2023

Delivered pick-up and curbside orders to guests.
Answered phone calls to take orders, give information and document reservations.
Supported restaurant marketing efforts through effective social media engagement and promotional event planning.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Monitored seating area and checked restrooms regularly to keep spotless.
Provided patrons with estimated waiting times during peak service hours.
Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.

Similar Profiles