Megan Sprague

Analytical

• Successfully executed market analysis to understand guest preferences and market trends, enabling tailored services and amenities.
• Implemented operational efficiency measures to streamline individual department processes, reduce errors, and accelerate services rendered to internal and external guests.
• Performed competitor analysis to identify opportunities for competitive advantage, ensuring unique offerings and increased guest attraction.

Technical

• Oversaw various departments throughout the hotel, providing me dynamic insights to boutique hotel daily operations.
• Managed staff scheduling and training programs to optimize team performance.
• Provided oversight, scheduling, preventative maintenance programs, basic plumbing, electrical, septic repairs, seasonal schedules, property and equipment repair, ensuring facility integrity.
• Coordinated daily pool care and weekly pool maintenance schedules including training staff to understand fundamentals of pool operations and safety measures.
• Directly oversaw housekeeping, laundry and room divisions of hotel, ensuring all guest experiences were consistent and beyond their expectations, while leading and training a small team of 8-15 employees.

Leadership and Supervision

• Leading, training and developing teams of 20+ staff, across all departments of a boutique Hotels.
• Coached staff in providing high quality guest services, escalating customized guest experiences, and enhancing overall satisfaction.
• Implemented operational improvements to create harmony between staff workload, guest expectations, our promise to them and available resources.
• Streamlined daily operations to enhance guest satisfaction and service efficiency.

Technical

• Budget management, create, track, and optimize event budgets to meet client expectations while avoiding overspending.
• Data management and reporting, collected, analyzed, and interpreted event data for attendance trends, budget performance, and client satisfaction. Software tools: Eventbrite, Social Tables, CVE Registration and RSVP Tracking.
• Coordinated logistics for multiple events, ensuring seamless execution and client satisfaction.
• Developed and managed vendor relationships to secure competitive pricing and reliable services.

Leadership and Supervision

• Effectively navigated unforeseen challenges or client concerns with quick problem solving.
• Worked seamlessly with stakeholders, ensuring alignment on vision, timing, and event quality.

Technical Expertise and Maintenance

• Diagnosed, replaced, and repaired complex aviation components, reduced aviation downtime by 15% with pro-active troubleshooting.
• Implemented rigorous QC checks on over 200 flight-critical components, maintaining full mission-capable status across assigned aviation assets.
• Performed routine maintenance and repairs on rotorcraft components, enhancing operational reliability.

Collateral Duty Responsibilities

• Conducted thorough inspections and diagnostics on helicopter systems to ensure airworthiness.
• Served as a Collateral Duty Inspector/Program Manager, conducting quality assurance inspections, audits, metrics tracking and ensuring Adherence to safety protocols.
• Maintained documentation and reporting templates, streamlining communication between teams and enhancing accountability.

Leadership and Supervision

• Supervised and trained a small team of junior Marines in helicopter maintenance procedures, improving technical proficiency and achieving on-time readiness.
• Coordinated work assignments, effectively balancing priority repairs with routine inspections to optimize unit efficiency.
• Fostered the learning-by-doing culture under Marine Corps structures.