Megan Starks
Memphis,TN
Summary
Dynamic customer service professional with extensive experience at Conduent/Aetna, adept at enhancing customer satisfaction through active listening and effective complaint handling. Proven ability to manage high call volumes while maintaining a professional demeanor. Skilled in CRM software and conflict resolution, consistently delivering exceptional service and fostering positive client relationships.
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
CSR
Conduent/Aetna
11.2024 - 03.2025
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Shipping and Receiving Manager
Lamberts Coffee
02.2023 - 04.2024
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
Shipping and Receiving Clerk
Amazon
04.2022 - 10.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Customer Service Desk Cashier
Lapels Dry Cleaning
02.2021 - 04.2022
- Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained a clean and organized workstation, ensuring a pleasant environment for customers and colleagues alike.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ10-2026
High School Diploma -
Oakhaven High School
Memphis, TN05-2003
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Active listening
- Customer service
- Critical thinking
- Professional telephone demeanor
- Conflict resolution
- Microsoft outlook
- Problem resolution
- Call management
- Reading comprehension
Timeline
CSR
Conduent/Aetna
11.2024 - 03.2025
Shipping and Receiving Manager
Lamberts Coffee
02.2023 - 04.2024
Shipping and Receiving Clerk
Amazon
04.2022 - 10.2022
Customer Service Desk Cashier
Lapels Dry Cleaning
02.2021 - 04.2022
Bachelor of Science - Business Administration And Management
University of Phoenix
High School Diploma -
Oakhaven High School
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