Megan Stephens
East Haven,CT
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
30
30
years of professional experience
1995
1995
years of post-secondary education
Work History
Customer Experience Manager
Victoria's Secret & PINK
Milford, Connecticut
06.2023 - 12.2024
- Enhanced customer satisfaction through effective team training and development programs.
- Analyzed customer feedback to identify trends and improve service strategies.
- Collaborated with cross-functional teams to streamline customer experience processes.
- Oversaw daily operations to ensure consistent service delivery across all locations.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
Store Manager
Walgreens Boots Alliance
Wallingford, Connecticut
09.1994 - 10.2021
- Managed daily store operations and ensured efficient workflow for team members.
- Trained and mentored staff on customer service best practices and product knowledge.
- Oversaw inventory management and conducted regular stock audits to maintain accuracy.
- Scheduled staff shifts to optimize coverage during peak business hours effectively.
- Collaborated with corporate teams to align local strategies with company initiatives.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Updated and maintained store signage and displays.
- Maintained accurate records of employee performance reviews.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Education
Seymour High School
Seymour, CTSkills
- Customer relationship management
- Data analysis
- Process improvement
- Team training
- Inventory management
- Visual merchandising
- Staff scheduling
- Coaching and mentoring
- Conflict resolution
- Leadership skills
- Customer journey mapping
- Data analytics
- Analytical thinking
- Organizational skills
Timeline
Customer Experience Manager
Victoria's Secret & PINK
06.2023 - 12.2024
Store Manager
Walgreens Boots Alliance
09.1994 - 10.2021
Seymour High School
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