Megan Stevens
Martinez,California
Summary
Customer service enthusiast that provides skills to prioritize and multi-task in fast-paced working environments. Successfully works either individually or as part of team to reach personal and business goals in an organized and clear manner. Dedicated employee pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Customer Care Team Lead
Beyond Yoga
Remote, CA
11.2022 - Current
- Handled customer inquiries and complaints in a professional manner.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Resolved escalated issues from team members or customers in an efficient manner.
- Reviewed customer feedback to identify areas for improvement in products and services.
- Generated reports on customer service metrics and analysis of customer satisfaction surveys.
- Edit, update, and cancel orders based on customer requests or stock adjustments.
Bartender
Auburn Lounge
Danville, CA
08.2019 - Current
- Operated cash register and Point of Sale (POS) system.
- Managed bar area, cocktail design and menu and handled inventory.
- Balanced daily registers and generated sales reports for management.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Poured wine, beer and cocktails for patrons.
- Prepared new garnishes, juices and other perishables daily.
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
- Created rapport with new and returning patrons to foster guest satisfaction and returning business.
Salon Manager
Afterglow Tan
Martinez, CA
06.2017 - 11.2022
- Booked appointments to allow sufficient time for requested services.
- Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering help through navigating bed tanning or spray tans.
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Addressed return customers by name to develop customer-company relationships.
- Maintained detailed records of client feedback to present personalized care.
- Cleaned and sanitized tanning beds and rooms.
- Used cash registers to handle cash and credit card transactions, money and receipts.
Sales Floor Lead
Forever 21
Concord, California
02.2016 - 07.2017
- Delegated tasks appropriate to individual employees to provide direction and operations.
- Assessed team member performance and developed improvement plans for weak points.
- Managed inventory
- Calculated transaction pricing using discount codes and processed payment transactions
- Mentored employees and instructed on management of complex issues and difficult customers.
Education
Bachelor of Arts - Communications
San Francisco State University
San Francisco, CA12.2020
Skills
- Anticipating guest needs
- Customer Service
- Employee training
- Cash register operation
- Liquor, wine and food service
- Organization and efficiency
- Multitasking and prioritization
- Sense of Urgency
- Patient
- Good Work ethic
- Problem solving
- Detail-oriented
- proficient in: RLM, Shopify, Zendesk, Gorgias, Loop, and Excel
Timeline
Customer Care Team Lead
Beyond Yoga
11.2022 - Current
Bartender
Auburn Lounge
08.2019 - Current
Salon Manager
Afterglow Tan
06.2017 - 11.2022
Sales Floor Lead
Forever 21
02.2016 - 07.2017
Bachelor of Arts - Communications
San Francisco State University
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