Megan Stewart
Akron,OH
Summary
Adept at enhancing customer experiences and driving sales, I excelled in roles at Alexander Pierce mastering both mixology and effective upselling techniques. My strong multitasking ability and team player attitude have consistently improved service delivery and profitability. Skilled in dining room management and safe food handling, I've successfully trained teams, boosting satisfaction and loyalty.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
27
27
years of professional experience
Work History
Bartender
Ridge and Rail
10.2024 - Current
- Upsold menu items to guests driving up per sale revenues and maximizing profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to guests.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender, Emerging Leader, Book Keeper
BJ's Restaurant & Brewhouse
10.2015 - Current
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Manage and motivate employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained and processed invoices, deposits, and money logs.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
Server
Sylvester's North End Grille
06.2020 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to guests needs.
- Worked with Toast system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items,features and promotions.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Alexander Pierce
05.2022 - 03.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Hostess, Server/Bartender, Prep and Manager
OnTap Bar and Grille
09.1998 - 03.2016
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Supported culinary team by assisting with daily prep tasks such as chopping vegetables, marinating meats, hand breading appetizers or preparing sauces/soups from scratch when needed.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained food safety and sanitation standards.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Traveled between different locations to teach new computer systems and fill in wherever I was needed when a restaurant was short staffed.
Education
Accounting And Finance
The University of Akron
AkronBachelor of Science - Respiratory Therapy
The University of Akron
Akron, OHSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Dining room management
- Safe food handling procedures
- I have experience in multiple POS systems
Timeline
Bartender
Ridge and Rail
10.2024 - Current
Bartender
Alexander Pierce
05.2022 - 03.2023
Server
Sylvester's North End Grille
06.2020 - 09.2024
Bartender, Emerging Leader, Book Keeper
BJ's Restaurant & Brewhouse
10.2015 - Current
Hostess, Server/Bartender, Prep and Manager
OnTap Bar and Grille
09.1998 - 03.2016
Accounting And Finance
The University of Akron
Bachelor of Science - Respiratory Therapy
The University of Akron
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