Megan Stock

• Provide administrative support to department staff.
• Answer client calls in a rotating call system.
• Send E-blasts as needed
• Put in work orders for homeowners as needed.
• Support portfolio managers with special projects as needed.
• Respond to emergency calls after hours, as requested (when on-call)
• Rotate in call system and answer HOA email inbox.
• Update properties in HomeWise and AppFolio as needed.
• Send out delinquencies for properties.
• Organize, sort, and assemble monthly operating reports as directed.
• Interact with clients, customers, and co-workers in a positive, respectful, and professional manner always.
• Property inspections to assess maintenance needs and covenant compliance.
• Perform other duties as assigned.

• Stay informed and up to date on laws (including but not limited to Fair Housing, Landlord Tenant and Real Estate Laws), market data and other industry news that affect Property Management and Real Estate, including attending educational classes, shows, and meetings as directed.
• Know, comprehensively understand and be able to cite/reference all rules, regulations, policies, procedures, industry standards and common best practices, as they pertain to the operation of rental residential real estate in the state of Oregon and Washington, as directed by Bluestone
• Provide a one day business response (or faster) to digital correspondence and a one business day response (or faster) to phone calls.
• Answer 90% or more of phone calls
• Provide exceptional customer service to all - internal and external customers and colleagues
• Document all interactions and correspondence using Bluestone's property management software
• Constantly manage and monitor all work orders, work flows, and activities in Bluestone's property management software
• Accept, document, approve, and coordinate basic maintenance requests
• Provide assistance and support to Onsite Managers for resident-related issues
• Coordinate standard unit turnover projects
• Assist in the completion of Move Out Settlements

• Greet clients and handle client account and billing issues in a highly professional, fast-paced office environment
• Schedule and confirm day office reservations and meetings using Outlook calendar & Titan
• Answer main office line using switchboard telephone system
• Maintain office supply inventory with monthly Stock Take App
• Coordinate catering ordering for meetings
• Maintain kitchen and common areas
• Pick up, sort, and deliver mail and packages for clients daily
• Promoted to Community Associate 2 in January 2023 for completing Step Up Program

• Greet clients and handle client account and billing issues in a highly professional, fast-paced office environment
• Schedule and confirm day office reservations and meetings using Outlook calendar and Titan
• Answer main office line using switchboard telephone system
• Take prospective clients on tours of the space
• Maintain office supply inventory with monthly Stock Take App
• Coordinate catering ordering for meetings
• Maintain kitchen and common areas
• Pick up, sort, and deliver mail & packages for clients daily
• Promoted to Community Associate 2 in January 2023 for completing Step Up Program

A Fortune 500 commercial real estate company with 200 employees in a 33,000 sq. ft. state of the art workplace

• Greet clients and handle client issues in a highly professional, extremely fast-paced office environment
• Responsible for all printing, binding, and sealing of professional quality tour books, brochures, large-scale mailers & postcards, banner posters, and placements
• Highly experienced production room tasks including mastery of Xerox 1000i printer
• Schedule and confirm room reservations and meetings using Outlook calendar
• Answer main office line using switchboard telephone system
• Maintain office supply inventory and weekly replenishment of 175+ mobile ped drawers at each workstation desk
• Back up point of contact for all emergency print requests in production room
• Augment point of contact for front desk coverage as needed
• Coordinate catering ordering for multiple weekly and monthly meetings
• Weekly Costco Business delivery ordering
• Maintain kitchen and break room areas
• Pick up, sort, and distribute mail & packages for 200 employees
• Maintain restroom supply inventory and replenishment as needed

An award-winning fine-dining French restaurant on the Las Vegas strip.

• Greeted guests and handled customer issues in a high-end, fast paced environment
• Scheduled and confirmed reservations using OpenTable software
• Answered main line using telephone switchboard system
• Handled customer relations and provided information

A psychologist-owned private mental health group practice

• Front desk duties: answered phones, greeted patients, processed new patient paperwork
• Maintained filing system of patients records, medical reports, and billing records
• Interviewed prospective patients and made determinations & referrals to various therapists within the group
• Scheduled patients and assisted therapists with correspondence, letters, and phone calls
• Performed insurance billing using TherapistHelper software; entered insurance payments, patient payments, and produced insurance bills
• Responsible for handling sensitive personal information per HIPAA requirements

• Customer support, answered phones, backup cashier
• Replenishment and recovery of merchandise on sales floor
• Holiday Sales Support Lead, trained new employees on stock room procedures

• Solved customer challenges by offering relevant products and services.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained fitting rooms

• Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
• Built lasting relationships through personal interaction and savings incentives to preserve clientele.
• Outfitting customers to suit their personal style in a commission-based boutique
• Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.

• Greeted customers, seated people, and answered phones
• Managed OpenTable database for reservations and guest information

High pressure environment dealing with students and their families adjusting to the new college experience

• Customer service: answered phones, collected dormitory housing payments
• Performed data entry in the Housing Database of residents' personal and housing information
• Maintained MS Excel spreadsheets
• Maintained dormitory housing files, including personal information, move-in/move-out information, payment information