Megan Stockwell
Wolcott
Summary
Motivational leader specializing in training, monitoring, and morale-building techniques to enhance employee engagement and performance. Proven expertise in supervisory team building and customer service, with a strong focus on strategic planning and operational improvement. Demonstrated success in fostering collaborative environments that boost efficiency and productivity while upholding high quality standards. Experienced in quickly adapting to new roles and implementing positive changes that drive organizational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dairy/Frozen Food Manager
TOPS MarketLLC
Waterloo
09.2024 - Current
- Set sales goals for specific frozen food categories, including organic and vegetarian options.
- Managed inventory of frozen food products to ensure availability for customers.
- Supervised team to stock shelves with frozen items and rotation to maintain freshness and quality standards.
- Coordinated receipt of new product shipments to optimize inventory levels.
- Delegated tasks to staff, establishing priorities and performance objectives.
- Provided leadership and mentorship to new employees on company programs and procedures.
Manager on Duty
TOPS MarketLLC
Ontario
08.2016 - 09.2026
- Resolved customer complaints, resulting in improved satisfaction levels.
- Facilitated inventory management through streamlined stock replenishment and organization, ensuring product availability.
- Audited cash registers post-shift to ensure accuracy in financial reporting.
- Maintained optimal inventory levels by ordering supplies regularly.
- Performed administrative tasks, including document filing and report preparation.
- Assigned and monitored project tasks to enhance employee accountability and track progress.
- Provided guidance and support to team members to foster development.
- Created staff schedules aligned with business needs and operational requirements.
Assistant Customer Service Manager
TOPS MarketLLC
Ontario
08.2015 - 09.2025
- Managed customer service operations and team workflows to improve service delivery.
- Collaborated with management to implement initiatives that enhanced customer satisfaction.
- Conducted performance reviews and managed disciplinary actions.
- Resolved conflicts among employees to promote a harmonious workplace. to maintain a collaborative and positive work environment.
- Oversaw recruitment by organizing job postings, conducting interviews, and verifying background checks., including job postings, interviews, and background checks.
- Prepared and led new employee orientation on company policies and procedures.
- Developed training materials for ongoing staff development and compliance.
- Executed payroll processing by verifying timesheets and ensuring accurate compensation. using advanced software while verifying time sheets for accuracy.
- Managed day-to-day cash operations, ensuring accurate handling and reporting of funds. and managed cash handling procedures.
- Reviewed financial transactions for errors and addressed discrepancies promptly. for accuracy and addressed discrepancies promptly.
- Implemented inventory control measures to manage cash drawer supplies efficiently.
- Handled payment processing by totaling purchases and managing various payment methods. by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
Kindergarten Classroom Aide
Williamson elementary
Williamson
09.2018 - 08.2020
- Assisted kindergarten teachers in preparing lesson materials and activities.
- Provided one-on-one support for students with special needs.
- Monitored student behavior, fostering positive interactions and encouraging guidance.
- Read stories to children to enhance language skill development.
- Supervised students during activities, ensuring safety and engagement across classrooms, hallways, cafeterias, gymnasiums, and field trips.
- Supervised students during recess, ensuring safety and engagement.
- Engaged in professional development to stay updated on early childhood education best practices.
- Participated in parent-teacher conferences upon request from teachers or principals.
Overnight Team Lead
TOPS MarketLLC
Ontario
08.2015 - 08.2017
- Provided leadership and guidance to overnight team members.
- Evaluated employee performance against established goals and standards regularly.
- Trained new employees on safety protocols, job duties, and customer service standards.
- Managed inventory control processes to maintain stock accuracy and availability.
- Coordinated product displays to enhance store presentation and accessibility.
- Performed daily audits of equipment and facilities, ensuring proper maintenance is performed.
Support Lead
Kohls Department Store
Webster
06.2008 - 05.2015
- Coordinated communication between departments to streamline operations.
- Implemented improvements to streamline checkout processes and reduce wait times.
- Assisted in the training of new staff members on customer service techniques.
- Managed daily cash drawer reconciliations for accuracy and accountability.
- Maintained cleanliness and organization of the checkout area for a positive experience.
- Assisted in maintaining store appearance and organization standards consistently.
- Performed daily opening and closing procedures for the register area.
Education
High School Diploma -
James Beneway High School
Ontario, NY06-2008
Skills
- Product inventory control
- Inventory management
- Customer service management
- Onboarding and orientation
- Payroll administration
- Schedule preparation
- Documentation and reporting
- HRIS software proficiency
- Analytical thinking
Certification
- UST class A/B operator certification
- High lift and power jack certification
Timeline
Dairy/Frozen Food Manager
TOPS MarketLLC
09.2024 - Current
Kindergarten Classroom Aide
Williamson elementary
09.2018 - 08.2020
Manager on Duty
TOPS MarketLLC
08.2016 - 09.2026
Assistant Customer Service Manager
TOPS MarketLLC
08.2015 - 09.2025
Overnight Team Lead
TOPS MarketLLC
08.2015 - 08.2017
Support Lead
Kohls Department Store
06.2008 - 05.2015
High School Diploma -
James Beneway High School