Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Megan Stokes

Birmingham,AL

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Waffle House Restaurant. Proven ability to enhance guest satisfaction through effective communication and relationship building. Strong cash handling expertise combined with a commitment to cleanliness and safety standards, consistently contributing to a positive dining experience and repeat business.

Diligent serverwith solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Experienced with community management, conflict resolution, and resident support. Utilizes effective communication and leadership to maintain positive living environment. Track record of fostering inclusive and engaging community atmosphere.

Diligent caregiver with background as Resident Assistant. Proven ability to foster supportive and inclusive living environment, efficiently resolving conflicts and enhancing resident satisfaction. Demonstrated leadership and communication skills in managing residential communities.

Professional with experience in fostering supportive and inclusive living environments. Skilled in conflict resolution, crisis management, and event planning. Strong focus on team collaboration and achieving results. Reliable and adaptable, with natural ability to connect with and support diverse groups of residents.

Resident Assistant professional prepared for role that demands high standards and results. Proven ability to create welcoming and safe living environment while addressing resident concerns effectively. Emphasizes team collaboration and adaptability, ensuring harmonious community. Known for strong organizational and interpersonal skills.

Dependable Resident Assistant remains patient and calm in difficult situations. Mature and responsible with expertise in counseling and mediation. Exceptional communication and time management skills.

Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships with residents and families.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server

Waffle House Restaurant
05.2024 - 06.2024
  • Delivered exceptional customer service in fast-paced dining environment.
  • Assisted in food preparation and presentation to ensure quality standards.
  • Managed multiple tables efficiently, ensuring timely order delivery.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to fulfill special requests and dietary needs.
  • Handled cash transactions accurately while maintaining a balanced register.
  • Adapted quickly to changing priorities during peak service hours.
  • Received positive feedback from guests, contributing to overall restaurant satisfaction ratings.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Crew Member

Arbys Resturant
03.2024 - 06.2024
  • Provided efficient customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Assisted with food preparation, maintaining high standards of cleanliness and safety protocols.
  • Collaborated with team members to optimize workflow during peak hours, enhancing overall performance.
  • Operated point-of-sale systems, accurately processing transactions and managing cash register functions.
  • Learned menu items thoroughly to offer informed recommendations to customers, improving order accuracy.
  • Maintained inventory levels by monitoring stock supplies and communicating needs to management when necessary.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.

Resident Assistant

Christian FamilyCare Homes
02.2021 - 05.2021
  • Assisted residents in navigating resources and support services to enhance community engagement.
  • Facilitated conflict resolution among residents, promoting a harmonious living environment.
  • Organized and led educational workshops on life skills and wellness topics for resident development.
  • Monitored common areas to ensure cleanliness and safety, fostering a positive living experience.
  • Provided support during emergency situations, ensuring resident safety and effective communication of protocols.
  • Maintained accurate records of resident interactions and incident reports for timely follow-up and resolution.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Assisted residents in preparing for activity and social programs.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
  • Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
  • Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
  • Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
  • Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
  • Improved communication between residents and management through consistent updates and informative newsletters.
  • Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
  • Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
  • Maintained detailed records of incidents and resolutions, contributing to overall improvement of dormitory policies.
  • Enriched cultural understanding and diversity appreciation through organization of multicultural events.
  • Fostered sense of community responsibility with introduction of communal living agreements and expectations.
  • Improved accessibility of support services by acting as liaison between residents and campus resources.
  • Strengthened relationships among residents, fostering supportive and inclusive community.
  • Promoted health and wellness through coordination of workshops and activities that focused on mental, physical, and emotional well-being.
  • Streamlined move-in and move-out processes, making transitions smoother and more efficient for residents.
  • Improved resident satisfaction with prompt and empathetic resolution of conflicts and concerns.

General Laborer

Goodwill Talent Bridge
06.2013 - 07.2016
  • Operated heavy machinery to assist in loading and unloading materials.
  • Maintained cleanliness and organization of work areas to ensure safety compliance.
  • Assisted team members with manual labor tasks, enhancing workflow efficiency.
  • Followed safety protocols diligently during operations to minimize workplace hazards.
  • Collaborated with colleagues to complete projects on time and meet deadlines.
  • Adapted quickly to changing tasks and priorities in fast-paced environments.
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Assisted team members with tasks that require group effort.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Notified supervisors of defective equipment or material.
  • Increased productivity with effective communication and collaboration among team members.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Performed quality checks on products and materials to identify any defects.
  • Improved worksite safety by consistently adhering to established protocols and regulations.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
  • Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Provided labor support to carpenters, masons and other skilled trades.

Cashier

Walmart
08.2013 - 10.2013
  • Processed customer transactions efficiently and accurately using POS systems.
  • Maintained clean and organized checkout areas to enhance customer experience.
  • Assisted customers with product inquiries, providing exceptional service and support.
  • Coordinated inventory management by restocking shelves and monitoring product levels.
  • Implemented improvements in checkout speed, reducing wait times for customers.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty.
  • Collaborated with team members to achieve daily sales goals and promote store initiatives.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

General Laborer, Industrial

Cree Lighting
05.2013 - 06.2013
  • Operated industrial machinery to support production line efficiency and maintain workflow continuity.
  • Assisted in loading and unloading materials, ensuring proper handling and safety protocols were followed.
  • Conducted routine maintenance on equipment to enhance operational reliability and minimize downtime.
  • Collaborated with team members to optimize processes, improving overall workplace productivity and safety standards.
  • Monitored inventory levels, reporting discrepancies to ensure timely restocking of essential supplies for operations.
  • Implemented quality control measures during production stages to uphold product standards and reduce waste.
  • Supported management in project initiatives aimed at streamlining workflows and enhancing labor efficiency across departments.
  • Collaborated with team members to complete tasks efficiently, supporting overall project objectives and deadlines.
  • Demonstrated versatility in handling various job assignments, successfully adapting to different roles as needed within the team structure.
  • Demonstrated adaptability by quickly learning new skills and techniques as required for specific projects or roles within the team.
  • Adhered to company guidelines regarding personal protective equipment use, minimizing risk of injury on the job site.
  • Assisted in assembly line operations, contributing to the timely completion of products according to deadlines.
  • Enhanced workplace safety by implementing proper equipment usage and maintaining clean work areas.
  • Expedited production processes through efficient material handling, reducing downtime and boosting output.
  • Reduced waste materials by adhering to recycling protocols and properly disposing of non-recyclable items.
  • Displayed strong problem-solving abilities when faced with challenges during projects, finding creative solutions that saved both time and resources.
  • Contributed to successful project completions by providing essential support in various general labor tasks as needed.
  • Streamlined workflow by communicating effectively with supervisors and colleagues, ensuring all tasks were completed accurately and promptly.
  • Increased inventory accuracy by conducting regular stock checks and organizing warehouse storage systematically.
  • Maximized efficiency by performing routine equipment maintenance and identifying potential issues for repair.
  • Delivered high-quality results that met or exceeded expectations by paying close attention to detail and following established procedures.
  • Ensured accurate measurements by utilizing appropriate tools, facilitating precise cuts for construction projects.
  • Optimized productivity through effective time management, prioritizing tasks based on urgency and importance.
  • Boosted overall team morale with a positive attitude, fostering a supportive work environment during long hours or challenging tasks.
  • Consistently met performance metrics established for speed, quality control, and accuracy while completing assigned tasks under tight deadlines.
  • Maintained equipment functionality through regular inspections, reporting any necessary repairs or replacements to supervisors in a timely manner.

Associate

CEC Entertainment
10.2012 - 02.2013
  • Developed and implemented streamlined processes to enhance operational efficiency.
  • Collaborated with cross-functional teams to refine project workflows and ensure alignment.
  • Analyzed data trends to support decision-making and improve performance metrics.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.

Education

High School Diploma -

Washington Park High School
Racine, WI
06-2012

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • Time management
  • Team player
  • Supportive
  • Activity planning
  • Relationship building
  • Emergency response
  • Documentation and reporting
  • Resident support
  • Active listening
  • Effective planning
  • Mental health awareness
  • Role modeling
  • Public speaking
  • Health and safety compliance
  • Policy reinforcement
  • Emotional support
  • Administrative support
  • Self-confident
  • Professional speaking
  • Diversity and inclusion
  • Residential support
  • Indirect patient care
  • Policy enforcement
  • Bed making
  • Laundry
  • Patient management
  • Resolution-oriented
  • Interpersonal relationships
  • Resident engagement
  • Direct patient care
  • Patient assessments
  • Mediation
  • Peer mediation
  • Moral conduct
  • Medical records management
  • Critical thinking
  • Conflict de-escalation
  • Coaching and mentoring
  • Safety monitoring
  • Record keeping
  • Data confidentiality
  • Social engagement
  • Residential care
  • Medication support
  • Ethical standards
  • Room inspection
  • Resource referral
  • Resident assistance
  • Problem-solver
  • Facilities tour leadership
  • Vital signs collection
  • Staff communication
  • Campus navigation
  • Safety standards and compliance
  • HIPAA compliance
  • Incident reporting
  • Issue resolution
  • Call answering and routing
  • Communication clarity

Certification

Food- Safe certified

Timeline

Server

Waffle House Restaurant
05.2024 - 06.2024

Crew Member

Arbys Resturant
03.2024 - 06.2024

Resident Assistant

Christian FamilyCare Homes
02.2021 - 05.2021

Cashier

Walmart
08.2013 - 10.2013

General Laborer

Goodwill Talent Bridge
06.2013 - 07.2016

General Laborer, Industrial

Cree Lighting
05.2013 - 06.2013

Associate

CEC Entertainment
10.2012 - 02.2013

High School Diploma -

Washington Park High School

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Megan Stokes