Summary
Overview
Work History
Education
Skills
Volunteer Experience
Athletic Experience
Professional Development
Timeline
Generic

APRIL M. TESTMAN

Bentonville,AR

Summary

Experienced professional with a strong track record at J. Quinn Boutique, excelling in client communication and time management. Proven ability to lead high-volume operations while building lasting community trust. Skilled in implementing positive discipline and emotional support strategies to deliver exceptional service and maintain operational excellence in diverse settings.

Overview

8
8
years of professional experience

Work History

Nanny

Self-Employed
Bentonville, AR
09.2023 - Current
  • Adapted daily routines to support each child’s unique emotional and developmental needs while fostering sibling cooperation
  • Managed professionally demanding clients by providing high-expectations for households with calm, clarity, and resilience
  • Supported early childhood growth through imaginative play, positive discipline, and tailored learning activities.
  • Thrived in emotionally intense environments by applying empathy, patience, and conflict-resolution techniques.

Manager

J. Quinn Boutique
Parkville, Missouri
03.2018 - 08.2023
  • Directed all aspects of daily retail operations including inventory control and delivering exceptional service to a diverse customer base.
  • Managed high-volume transactions with accuracy while maintaining a calm, helpful demeanor in stressful situations.
  • Resolved customer concerns with efficiency, strengthening community trust and repeat business in multiple metropolitan areas.
  • Maintained an organized, clean, and welcoming space — skills directly applicable to library upkeep and user service.

Office Clerk

Internal Revenue Service
Kansas City, Missouri
04.2020 - 05.2021
  • Spearheaded and led the successful transition of the IRS Income Verification Express Service department to a fully virtual model, overseeing team training, workflow redesign, and operational rollout
  • Managed confidential information and led specialized projects while serving at the IRS
  • Assessed data and system processes, ensuring 97% compliance with established standards.
  • Uncovered and reported key inconsistencies in the IRS training program, resulting in enhanced efficiency and effectiveness in onboarding future employee cohorts.

Executive Team Manager

Audra Heller & Associates
Kansas City, Missouri
04.2017 - 03.2018
  • Listed approximately 40 homes and closed 30, with an average listing price of $300K and a focus on $500K+ properties
  • Oversaw daily operations and supported a team of 4–6 realtors in a high-volume, high-value market
  • Served as Listing Specialist: managed MLS data entry, client database systems, email marketing, and a 13-point client engagement strategy
  • Established effective communication channels throughout the executive team structure.

Education

Bachelor of General Studies -

Missouri Southern State University
Joplin, Missouri

Associate of Arts -

Madison College
Madison, Wisconsin

Skills

  • Positive discipline strategies
  • Client communication skills
  • Emotional support techniques
  • Time management proficiency
  • Safety awareness practices
  • Child development and behavior management

Volunteer Experience

  • Sunday School Instructor at Cause Church
  • Gillis Home
  • Kitty Cat Connection
  • Special Olympics Wisconsin

Athletic Experience

  • Volleyball, 2011, Missouri Southern State University
  • Volleyball, 2009, Madison College
  • Volleyball, 2010, Madison College
  • Basketball, 2009, Madison College
  • Basketball, 2010, Madison College

Professional Development

MBA in Fashion Management & Entrepreneurship candidate, New York City, New York

Timeline

Nanny

Self-Employed
09.2023 - Current

Office Clerk

Internal Revenue Service
04.2020 - 05.2021

Manager

J. Quinn Boutique
03.2018 - 08.2023

Executive Team Manager

Audra Heller & Associates
04.2017 - 03.2018

Bachelor of General Studies -

Missouri Southern State University

Associate of Arts -

Madison College

Similar Profiles

CREATE PROFILE