Megan Strauss
Aubrey,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Store Manager
Palm Beach Tan
03.2023 - 04.2024
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Tanning Consultant
Planet Tan
03.2021 - 08.2021
- Contributed to clean and hygienic environment by maintaining cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring positive outcome for both client and salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Maintained clean and stocked front counter area.
- Fostered welcoming atmosphere within salon that encouraged repeat business from satisfied customers.
Restaurant Hostess
Benihana
06.2020 - 09.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained organized waitlist for busy times, ensuring efficient seating of guests.
Special Needs Babysitter
Taylor Edwards
10.2018 - 12.2018
- Successfully managed behavioral issues using positive reinforcement techniques.
- Collaborated with parents to create customized care plans addressing specific challenges and goals for each child.
- Educated siblings on how to interact positively with their special needs brother or sister, fostering inclusive family dynamics.
- Established safe and nurturing environment, promoting positive behavior and emotional growth.
- Administered medications accurately as per doctor''s instructions, safeguarding health of each child in care.
- Ensured safety during outdoor activities by diligently supervising all special needs kids.
- Maintained regular communication with families, ensuring transparency and fostering trust in childcare services.
Education
Some College (No Degree) - Graphic Design
Texas A&M University - Corpus Christi
Corpus Christi, TXHigh School Diploma -
Heritage High School
Frisco, TX06.2021
Skills
- Customer Service
- Staff Management
- Customer Relations
- Training and mentoring
- Shift Scheduling
- Recruitment and hiring
- POS Systems
- Supply Ordering
- Leading Staff Meetings
- Employee Terminations
Timeline
Store Manager
Palm Beach Tan
03.2023 - 04.2024
Tanning Consultant
Planet Tan
03.2021 - 08.2021
Restaurant Hostess
Benihana
06.2020 - 09.2020
Special Needs Babysitter
Taylor Edwards
10.2018 - 12.2018
Some College (No Degree) - Graphic Design
Texas A&M University - Corpus Christi
High School Diploma -
Heritage High School
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