Megan Strother
Colorado Springs,CO
Summary
Results-driven candidate skilled in managing diverse responsibilities and leading teams to achieve success. Extensive background in customer service, sales, and operations management, with a track record of exceeding expectations. Expertise in administrative tasks such as bookkeeping, incident reporting, and supply management, contributing to streamlined processes. Recognized for building strong relationships and maintaining a positive atmosphere that inspires team collaboration.
Overview
24
24
years of professional experience
1
1
Certification
2026
2026
years of post-secondary education
Work History
Housekeeper/Night Auditor/Maintenance
Western Management
Colorado Springs, CO
09.2025 - Current
- Ensured cleanliness and sanitation of guest rooms and common areas.
- Managed inventory of cleaning supplies, maintaining optimal stock levels.
- Trained new staff on cleaning protocols and safety procedures.
- Developed efficient cleaning schedules to enhance workflow and productivity.
- Collaborated with management to address guest feedback and improve service quality.
- Streamlined communication between housekeeping staff and other departments for operational efficiency.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
Front Desk Agent
Quality Inn and Suites
Colorado Springs, CO
08.2024 - Current
- Primarily working the evening shift, managing the majority of check-ins, and performing night auditing duties.
Manager of banquet and catering
IHG Hotels & Resorts
Colorado Springs, CO
09.2024 - 01.2025
- As the sales coordinator, I ensure that all banquet and catering events run smoothly and that all guest needs are met.
Sales Coordinator
Hilton
Colorado Springs, CO
07.2023 - 07.2024
- Promoted from the front desk, I spoke with clients about booking meeting room spaces and assisted in uncovering leads for corporate accounts and group reservations.
Clean up crew
Bull Dawg construction
Colorado Springs, CO
04.2023 - 08.2023
- Seasonal work cleaning up construction sites daily and after completion of jobs. Ensuring its readiness for viewing.
Front Desk Agent/Night Auditor
Hilton
Colorado Springs, CO
05.2023 - 06.2023
- Handled guest check-ins and check-outs, answered inquiries, and provided recommendations for local businesses. Completed night audit paperwork and prepared for the next business day.
Head of guest relations
Wyndham Hotels & Resorts
Manitou Springs, CO
11.2021 - 03.2023
- As a front desk agent/night auditor, I contacted guests who experienced issues during their stay and provided reimbursements or incentives as needed for their reviews.
Cashier
Goodwill
Woodland Park, CO
09.2018 - 07.2019
- Assisted customers with purchases, located items, and enrolled them in rewards programs. Answered questions about store policies and addressed customer concerns. Maintained secure cash drawers and resolved discrepancies in daily totals. Greeted customers and responded promptly to their needs. Stocked, tagged, and displayed merchandise. Handled refunds and exchanges per established guidelines. Collaborated with the shift manager to address concerns and ensure a welcoming environment.
Owner/Operator
Lil cleaning lady
Woodland Park, CO
02.2019 - 05.2019
- Managed daily waste disposal and maintained cleanliness in various spaces, including performing detailed cleaning tasks and following safety protocols. Offered laundry services with careful attention to care instructions and managed minor repairs upon request.
Head of Housekeeping Services
The Country Lodge
Woodland Park, CO
04.2018 - 08.2018
- Trained and mentored staff to enhance service quality.
- Assigned staff to shifts and room blocks based on skills.
- Developed training programs to improve performance.
- Managed schedules, reports, and documentation.
- Exceeded sales goals by optimizing service delivery.
- Controlled expenses and inventory for budget efficiency.
- Collaborated with the front desk to address guest requests.
- Led a team of 10 in a hotel with 80 rooms.
- Streamlined processes with effective inventory control.
- Improved workflow and room turnover through proactive management.
- Placed orders for supplies and ensured safety protocols were followed.
- Coordinated repair and maintenance needs and prioritized daily tasks.
- Committed to product quality and safety, reducing downtime through effective resource management.
Sales Agent
Soto's Roofing
Fountain, CO
06.2017 - 08.2017
- Seasonal position
- Conducted commission-only cold calls to identify potential customers for roofing services and repairs.
- Educated clients on roofing options, addressing their needs to support informed decisions.
- Built and maintained a network of leads through follow-ups and relationship-building.
- Collaborated with the roofing team to provide accurate estimates and ensure quality service.
- Achieved and surpassed sales targets by effectively promoting our roofing solutions.
Housekeeping Attendant
The Bristlecone Lodge
Woodland Park, CO
03.2017 - 06.2017
- Seasonal position
- Managed daily trash and recycling disposal to prevent waste buildup.
- Cleaned hard-to-reach areas and restocked supplies for guest rooms.
- Followed safety protocols when using cleaning chemicals.
- Responded to guest requests for linens and toiletries, and maintained laundry services.
- Performed steam cleaning and sanitized kitchen surfaces.
Cook
The Midnight Rose Hotel And Casino
Cripple Creek, CO
03.2016 - 09.2016
- Ensured food quality through inventory rotation and proper preparation.
- Managed multiple orders during peak times while maintaining high customer satisfaction.
- Sanitized kitchen equipment and adhered to food safety standards.
- Created consistent dishes and collaborated closely with servers.
Shift Supervisor
Taco Bell
Woodland Park, CO
01.2016 - 05.2016
- Fostered a positive work culture by recognizing employee achievements and promoting leadership.
- Managed schedules, trained over 45 employees, and ensured adherence to service standards.
- Conducted inspections for quality and compliance, and resolved operational issues.
- Implemented safety measures and prepared production for targets.
- Developed incentive programs and mentored new hires on equipment operation and safety.
Shift Supervisor
Arby's Restaurant
Woodland Park, CO
12.2015 - 01.2016
- As a Shift Supervisor, I fostered a performance-oriented culture by recognizing achievements and promoting leadership. I ensured clean production areas, conducted compliance inspections, and monitored production levels. My responsibilities included opening and closing the store, balancing tills, and resolving issues promptly. I trained new employees, streamlined operations, and developed incentive programs for top performers, prioritizing safety and sanitation throughout.
General Manager
Wild Wings 'n Things
Woodland Park, CO
04.2012 - 12.2015
- Led operations to achieve year-over-year business growth and strategic planning.
- Prepared annual budgets with controls to prevent overruns.
- Developed customer and employee loyalty through effective operational strategies.
- Analyzed marketplace trends to create valuable solutions.
- Maintained strong relationships with customers and suppliers.
- Implemented an employee recognition program that boosted productivity.
- Trained employees to reduce bottlenecks and improve performance.
- Enhanced operational efficiency by managing budgets and supplier evaluations.
- Introduced new practices to improve turnaround time and profitability.
- Consolidated systems for material planning, payroll, and accounting to boost productivity.
Kitchen Manager
Big Dawg Sandwiches
Woodland Park, CO
02.2013 - 12.2014
- As Kitchen Manager, I provided comprehensive training for food preparation and customer service roles, implementing strategies to enhance performance and reduce waste. I followed standardized recipes and ensured the restaurant's equipment and facilities were well-maintained.
- I managed food deliveries and conducted daily checks on food storage and safety protocols additionally, I motivated staff, handled customer concerns, managed cash accurately, monitored supply levels, and developed menu items to align with the owner's vision.
- Focused on staff development through training and performance reviews. I planned events to drive sales and maintained sanitation standards compliant with health regulations.
Owner/Operator
Studebaker's Bar and Grill
Colorado Springs, CO
02.2012 - 12.2012
- Trained staff in food preparation and customer service to enhance team performance.
- Implemented strategies to improve restaurant efficiency and reduce waste.
- Ensured adherence to standardized recipes for meal preparation.
- Managed maintenance and repairs to keep equipment in top condition.
- Scheduled deliveries while controlling food costs and budgets.
- Conducted daily checks for food safety and proper storage.
- Developed staff through training and performance reviews.
- Handled customer concerns promptly to maintain satisfaction and loyalty.
- Ensured compliance with health codes and sanitation requirements.
- Created special promotions to drive sales and maintained vendor relationships.
- Created a menu that showcased my favorite recipes that I have developed over years of working in kitchens and a mixture of family recipes. Creating a unique and individual flavor for all to enjoy.
Assistant General Manager
Holland industries
Woodland Park, CO
05.2006 - 01.2012
- Conducted inspections to maintain cleanliness and implemented improvement strategies.
- Produced health and safety risk assessments for cleaning staff operations.
- Trained staff on cleaning standards and equipment use, ensuring adequate supply levels.
- Managed payroll processes and improved employee performance through training.
- Communicated repair needs to maintenance and oversaw budget tracking.
Kitchen Manager
Jo Momma's Pizza
Woodland Park, CO
06.2009 - 02.2010
- Trained staff in food preparation and customer service, enhancing team performance.
- Implemented strategies to improve restaurant efficiency, reduce waste, and maintain equipment.
- Followed standardized recipes for meals and managed food deliveries within budget.
- Conducted daily inspections for food storage and cleanliness.
- Developed staff through training and performance reviews, monitoring food quality and safety.
- Created events and promotions to boost sales and ensured compliance with health regulations.
- Maintained vendor relationships and managed inventory effectively.
Assistant General Manager
Burger King
Woodland Park, CO
05.2005 - 01.2006
- Implemented routine inspections that ensured high cleanliness standards, driving the establishment toward continuous improvement in line with business demands.
- Developed detailed health and safety risk assessments that effectively showcased the diligent work of our cleaning staff, promoting a safe work environment.
- Provided comprehensive training to staff on essential cleaning standards, health and safety regulations, and proper use of equipment, elevating overall performance.
- Mentored new team members to enhance the quality of service and boost productivity, fostering a culture of excellence and accountability.
- Collaborated across departments to enhance employee performance through targeted supervision and ongoing training initiatives.
- Proactively managed inventory of products and equipment, using strategic orders to ensure efficiency and reduce waste.
- Effectively communicated maintenance needs to ensure prompt repairs, keeping operations running smoothly.
- Maintained strict oversight of expenses and inventory management for effective budget optimization.
Sales Agent
Freshstart 2000
Vienna, WV
07.2003 - 05.2005
- Independent contractor doing cold call commission only sales of cleaning products to business.
Sales Agent
RAM ENTERPRISES
Alberta, AL
05.2002 - 07.2003
- Independent contractor doing cold call commission only sales of cleaning products to business.
Education
BBA - Hospitality Business Management
Colorado Mountain College
Glenwood Springs, CODiploma - General Studies
Woodland Park High School
Woodland Park, CO05.2002
Skills
Sanitation
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Credit and cash payments
- Guest relations
- Oral and written communications
- Listening skills
- Administrative skills
- Reservation systems
- Microsoft office
- Hospitality best practices
- Conflict management
- Tourism knowledge
- Bookkeeping
- Information protection
- Corporate branding
- Team building
- Phone and email etiquette
- Nightly audits
- Event coordination
Inventory control
Event Planning
Housekeeping management
Guest Services
Mentoring
Profit & Loss
Pricing
Night Audit
Quality assurance
Negotiation
Loss prevention
Team management
Management
Forecasting
Cost control
Operations Management
Guest Relations Experience
Cash handling
Bookkeeping
Data collection
Payroll
Restaurant experience
Customer service
Sales
Laundry
Account management
Computer Networking
Marketing
Process Improvement
Supervising experience
Organizational skills
Auditing
Budgeting
Accounting
Recruiting
Leadership
Front desk
Problem identification
Logical reasoning
Creative solutions
Innovative thinking
Inventory tracking
Material handling
Team collaboration
Decision-making
Risk assessment
Workflow enhancement
Calm and professional under pressure
Microsoft office
Customer relations
Understanding customer needs
Work prioritization
Relationship building
Language fluency
Document and records management
Data entry
Complaint resolution
MS office
Quality control
Sales and upselling
Customer relationship management (CRM)
POS systems and ordering platforms
Employee coaching
Brand representation
Staff education and training
LiveChat messaging
Professional telephone demeanor
Customer retention strategies
Certification
TIPS December 2023 to December 2028 Alcohol serving for retail and First Aid/CPR Certified
Languages
English - Fluent
Links
https://www.linkedin.com/in/megan-strother-70a123258?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app
Timeline
Housekeeper/Night Auditor/Maintenance
Western Management
09.2025 - Current
Manager of banquet and catering
IHG Hotels & Resorts
09.2024 - 01.2025
Front Desk Agent
Quality Inn and Suites
08.2024 - Current
Sales Coordinator
Hilton
07.2023 - 07.2024
Front Desk Agent/Night Auditor
Hilton
05.2023 - 06.2023
Clean up crew
Bull Dawg construction
04.2023 - 08.2023
Head of guest relations
Wyndham Hotels & Resorts
11.2021 - 03.2023
Owner/Operator
Lil cleaning lady
02.2019 - 05.2019
Cashier
Goodwill
09.2018 - 07.2019
Head of Housekeeping Services
The Country Lodge
04.2018 - 08.2018
Sales Agent
Soto's Roofing
06.2017 - 08.2017
Housekeeping Attendant
The Bristlecone Lodge
03.2017 - 06.2017
Cook
The Midnight Rose Hotel And Casino
03.2016 - 09.2016
Shift Supervisor
Taco Bell
01.2016 - 05.2016
Shift Supervisor
Arby's Restaurant
12.2015 - 01.2016
Kitchen Manager
Big Dawg Sandwiches
02.2013 - 12.2014
General Manager
Wild Wings 'n Things
04.2012 - 12.2015
Owner/Operator
Studebaker's Bar and Grill
02.2012 - 12.2012
Kitchen Manager
Jo Momma's Pizza
06.2009 - 02.2010
Assistant General Manager
Holland industries
05.2006 - 01.2012
Assistant General Manager
Burger King
05.2005 - 01.2006
Sales Agent
Freshstart 2000
07.2003 - 05.2005
Sales Agent
RAM ENTERPRISES
05.2002 - 07.2003
Diploma - General Studies
Woodland Park High School
BBA - Hospitality Business Management
Colorado Mountain College