Megan Wagner
State College,PA
Summary
Well-qualified business professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Supportive and enthusiastic team player excelling in customer relations, verbal and written communication and inter-personal relationships.
Overview
29
29
years of professional experience
Work History
Property Manager
Graystone Court Villas/Jeff S. Long Construction
2018.01 - Current
- Coordinate, oversee and schedule maintenance and upkeep of 55+ retirement community with 141 apartments and salon
- Market all facets of facility through targeted campaign in Centre County region
- Maintain leases, maintenance invoices, insurances and contracts for each tenant
- Develop and implement enriching activities for all tenants including adult learning classes, exercise programming, arts and spiritual enrichment
- Coordinate party and meal events that promote community
- Investigate and resolve community complaints and lease violations
- Provide support and information to tenants and families throughout their move and in aging process as their needs may change
- Remain accessible beyond regular office hours
- Increased to and maintained an average occupancy rate of 96% or higher since September 2018.
Hospice Care Coordinator
SouthernCare Hospice
2016.12 - 2018.01
- Generated referrals in a four-county territory for hospice services in all realms of healthcare settings including physicians, facilities, hospitals, community centers and home patients
- Developed relationships and negotiated contracts with skilled nursing facilities while coordinating patient care within company
- Educated community members and trained facility staff on importance of medicare hospice benefit and the delicate process of a dignified end of life experience
- Coordinated events that promoted the company and rewarded staff in contracted buildings
- Remained informed on industry changes and latest research in comfort measures for the elderly population
- Supported and guided families through the difficult processes at end-of-life
- Increase census by 50% by July 2017.
Activities Director
Epworth Rehabilitation and Healthcare
2015.06 - 2016.12
- Created and implemented activities for long term and short term residents
- Developed and designed facility newsletter
- Designed and implemented outreach programs for residents involving community organizations and volunteers
- Created programs to incentivize employees to work beyond their potential and encourage a positive and driven workplace
- Documented activities and behaviors of residents
- Recruited, managed and deployed a volunteer staff for the benefit of residents in the facility
- Assessed residents according to state regulations as well as prepared MDS documents and care plans
- Collaborated with the business development team in the creation of print materials, events and marketing plans.
Activities Assistant
Epworth Manor
2013.08 - 2015.05
- Implemented and assisted in creating recreational activities for residents in skilled nursing facility
- Encouraged residents to participate in daily activities and events
- Trained and worked closely with volunteer staff
- Developed close relationships with residents and their families to help navigate the process of long-term care
- Gained and documented information to better understand the needs of residents in order to enrich their end-of-life care.
Office Manager
Jackson Hewitt
2009.01 - 2013.08
- Managed all phases of tax preparation office
- Trained employees to meet standards of Internal Revenue Service
- Marketed and grew business
- Daily accounting and budgeting
- Maintained office production despite increased competition.
Account Representative, Central
Jon P. Stroup Sales Agency
1995.01 - 2003.08
- Managed national accounts in region for Weber Grills and Coleman Camping Products
- Attended and worked national industry product shows for hardware co-ops
- Created and implemented store displays
- Trained staff on products and selling strategies
- Negotiated terms and inventory management in line with industry standards
- Handled all customer service issues in the region
- Managed all avenues of advertising for small hardware stores in order to keep them in compliance with company standards and regulations.
Education
Education
Edinboro University of Pennsylvania
Edinboro, PAHigh School Diploma -
Quaker Valley High School
Leetsdale, PA06.1992
Skills
- Relationship Building
- Large Event Planning
- Customer Service
- Marketing and advertising
- Business Development
- Exceptional oral and written communication skills
- Community Networking
- Teamwork and Collaboration
References
- Mark Kosoglow, SVP of Global Sales, Outreach, 814-207-2521, marktpg@gmail.com
- Jennifer Getgen, Executive Director, Juniper Village, 570-295-9988
Timeline
Property Manager
Graystone Court Villas/Jeff S. Long Construction
2018.01 - Current
Hospice Care Coordinator
SouthernCare Hospice
2016.12 - 2018.01
Activities Director
Epworth Rehabilitation and Healthcare
2015.06 - 2016.12
Activities Assistant
Epworth Manor
2013.08 - 2015.05
Office Manager
Jackson Hewitt
2009.01 - 2013.08
Account Representative, Central
Jon P. Stroup Sales Agency
1995.01 - 2003.08
Education
Edinboro University of Pennsylvania
High School Diploma -
Quaker Valley High School
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